Customer Success Manager At Feroot Security Toronto
Feroot Security
Take the lead at Feroot Security as the Customer Success Manager, driving proactive engagement and delivering value across the customer lifecycle. Develop a high-performing team while anticipating customer needs and fostering accountability. In this full-time role based in Toronto, Canada, you will manage a team of Customer Success Engineers.
Your strategic vision will shape the approach to customer experience as you ensure seamless onboarding, retention, and growth. Focus on proactive risk identification and measurable outcomes while collaborating with cross-functional teams.
Key Responsibilities
- Lead and develop a team of Customer Success Managers
- Establish an explicit vision for customer success execution
- Drive proactive engagement and risk management initiatives
- Ensure consistent execution throughout the customer lifecycle
- Act as an escalation point for complex customer situations
- Lead change and drive impactful customer success initiatives at Feroot Security in Toronto
Requirements
- 5+ years managing global Customer Success teams
- Experience building effective onboarding processes
- Ability to communicate in business and technical terms
- Proven track record of engaging high-achieving teams
- Solid customer advocacy skills and data-driven decision‑making
Vacancy posted 4 hours ago
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