Senior Customer Success Manager - MaintainX

Elevate customer success at MaintainX as a Senior Customer Success Manager for enterprise accounts. Manage a $2M portfolio and drive retention with tailored strategies and insights. In this role, you will oversee a diverse portfolio of over 200 enterprise clients. With a required three years of experience, effective communication with C-suite executives is essential. You'll leverage customer data to identify risks and opportunities while collaborating with cross-functional teams to design impactful success programs. Key Responsibilities:

• Oversee a portfolio worth $2M across 200+ accounts
• Deliver polished interactions with executive stakeholders
• Analyze engagement metrics to refine success strategies
• Develop automated campaigns and onboarding experiences
• Align account strategies with cross-functional teams

Requirements:

• 3+ years in a customer success or account role
• Expertise in CRM and automation platforms
• Strong analytical skills for data-driven decisions
• Detail-oriented with experience in multiple projects
• Curiosity about automation and AI applications

Drive value for MaintainX's enterprise clients through engaging, scalable success strategies. #J-18808-Ljbffr