Senior Strategy Manager - Global Customer Success (TELUS Health) (Toronto)
Telus
Job Summary
Join our team and what we'll accomplish together TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally. TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide.
As part of the Global Customer Success Organization's Strategy & Enablement team, you’ll drive CSM team performance and business growth through governance, enablement programs, and strategic planning.
Reporting to the Director, Strategy & Enablement, you’ll partner with Customer Success, Sales, Marketing, Product, and Operations leadership to execute strategic initiatives, manage transformation programs, and strengthen customer relationships.
Responsibilities
Strategy & Planning
- Support executive presentations and planning sessions for the global customer success organization
- Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
- Support executive escalations and risk management actions
Program Management
- Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
- Drive process improvements to enhance sales efficiency and revenue realization
- Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
Customer Risk Management (Priority Focus)
- Monitor key risk drivers and manage at-risk customer governance and reporting
- Lead risk mitigation forums and develop remediation action plans
- Drive process improvements to address root causes of churn risk
Qualifications
- 7+ years in business strategy, program management, or organizational enablement
- Proven ability to develop and manage complex, multi-workstream projects
- Demonstrated experience partnering with executives to develop strategic plans and deliver executive presentations
- Exceptional executive-level communication and cross-functional stakeholder engagement skills
- Strong B2B sales workplace knowledge (CRM systems, sales processes, financial KPIs)
- Financial acumen with sales metrics, revenue, and budget management
- Analytical capabilities with hands-on experience in performance tracking and reporting
- Bachelor’s degree in Business, Finance, or Technology
- Health/technology industry experience
- Employer Health Solutions familiarity
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Senior Strategy Manager - Global Customer Success (TELUS Health) (Toronto) in Toronto, ON vacancy
- ...Our Customer Success team is the linchpin of the post-sales customer relationship. By combining... ...the center of our customers’ technology strategy, and ensures every customer can realize... ...to speak to candidates who are based in Toronto or Montreal for our hybrid working model...SeniorLong term contractInternshipWorldwide
- ...The Role As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. You’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable...SeniorContract work
$50k - $55k per year
...Every day, Global Payments makes it possible for millions of people... ...are driven by our passion for success and we are proud to deliver best... ...Payments, you’re not just managing accounts. You’re shaping how businesses... ...-first world. As a bilingual Customer Success Manager (French and...SuggestedLong term contractWork at officeWorldwide- ...sell, onboard, and expand with customers. Ambitious GTM teams at... ...Hootsuite, Xactly, and Greenway Health leverage Accord’s Platform to... ...consistent results. With teams in Toronto and San Francisco, Accord is... ...The Role We’re looking for a Senior Enterprise Customer Success Manager...SeniorInternshipWork at office3 days per week
- ...-powered precision. Headquartered in Toronto, Canada, Borderless AI is backed by over... ...technology. If you’re passionate about customer impact, enjoy solving complex problems,... ...AI is seeking an exceptional Customer Success Manager who has customer success experience in...SuggestedFull timeInternshipLocal area
- Lead transformative change at PagerDuty as a Senior Principal Customer Success Manager in Toronto, with a hybrid setup requiring two days in the office and 25% travel. Cultivate executive relationships to ensure customer goals are met through strategic product utilization....SeniorWork at office
- Join Veriforce as a Customer Success Manager to grow key accounts and provide exceptional client support in the Greater Toronto Area. Your skills will help ensure client satisfaction and loyalty. In this role, you'll manage relationships with a portfolio of clients while monitoring...
- ...Take the lead at Feroot Security as the Customer Success Manager, driving proactive engagement and delivering value across the customer lifecycle... ...and fostering accountability. In this full-time role based in Toronto, Canada, you will manage a team of Customer Success...Full time
- Elevate customer success at MaintainX as a Senior Customer Success Manager for enterprise accounts. Manage a $2M portfolio and drive retention with tailored strategies and insights. In this role, you will oversee a diverse portfolio of over 200 enterprise clients. With a...Senior
- Job Overview Shape the future of health at TELUS Health as a Group Advantages Portfolio Manager. Drive modernization and strategic vision for the Group Benefits Administration... ...portfolio across North America. In this senior role, you will set the direction for TELUS Health's...Senior
- Elevate customer relationships with Dext as a Senior Bilingual Customer Success Manager. This role focuses on client engagement and driving value in the dynamic fintech landscape. At Dext, you'll lead customer success initiatives, particularly assisting accounting and bookkeeping...Senior
- A pioneering HR tech company based in Toronto is seeking a Customer Success Manager to enhance client engagement and satisfaction. This full-time role involves onboarding clients, addressing HR-related inquiries, and ensuring platform success through proactive communication...Full time
- ...embraces a hybrid work model across our global hubs, with Mondays, Tuesdays, and Thursdays... ...role: Sentry is expanding our Technical Customer Success team to support our growing customer... ...worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product...Long term contractWork at officeWorldwide
$116k - $160k per year
...best results by doing things together. Successful leaders need to adopt a curious and... ...work better together. As an Enterprise Customer Success Manager within Strategic Accounts, you are responsible... ...executive‑level conversations with senior stakeholders, including Managing...SeniorLong term contractWork at office3 days per week- Take ownership as a Customer Success Manager at Deck, focusing on enterprise account success and strong stakeholder relationships. Your role will... ...customers navigate their journey effectively with tailored strategies. You will oversee the entire customer experience, from...SeniorLong term contract
- ...Synopsis of the Role The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation... ...plan with each client Monitor and maintain customer health Educate clients on business value of solutions Aid...
- ...Discover your potential at ContactMonkey as a Customer Success Manager focused on mid-market clients. Your Spanish fluency will enhance customer satisfaction and retention from our Toronto office. As a key member of our Customer Success team, you will onboard and manage...Work at office
- Drive local activation and omnichannel strategies with TELUS in Toronto, ON. This full-time Marketing Manager position combines event coordination with effective channel implementation. In this role, you'll create and execute an effective omnichannel strategy to engage communities...Full timeLocal area
- Serve as a Customer Success Manager for Veriforce in the Greater Toronto Area. Enhance client satisfaction through proactive management and personalized support while driving account revenue. This role offers a chance to grow your career in customer success by managing a portfolio...
- Enhance customer journeys as a Customer Success Manager with SysAid. Leverage AI to drive value and foster long-term partnerships with global clients in a vibrant SaaS environment. As part of SysAid, you will actively support our largest customers, acting as a strategic advisor...Long term contract
- ...Lead impactful campaign strategies with your expertise at a high level. The Senior Manager of Campaign Strategy & Optimization seeks a strategic thinker to enhance customer journeys across multiple channels. This role demands a professional with at least five years of experience...Senior
$122k - $168k per year
Location: Toronto | Address: 100 Queens Quay East, Toronto, Ontario M5E 1V3 Canada Job Title: Sr. Manager, Global CRM Strategy Position Overview At Canada Goose, we are evolving how we build meaningful, long‑term relationships with our customers. We are seeking a Sr. Manager...SeniorLong term contractInternship- Enhance customer success journeys with Ox Security as a Customer Success Manager. Play a critical role in improving product adoption and customer relations in our growing... ...customer relationships and drive retention strategies. Key Responsibilities: • Guide onboarding processes...
- The Scotiabank Strategy team develops and executes strategy at the enterprise and business... ...'s leading international bank. This senior manager will lead strategic projects, manage relationships... ...process. Responsibilities Lead customized strategy development and advisory...Senior
- Elevate healthcare technology with TELUS Health as a Senior Software Developer. Lead development efforts on pension portal applications while mentoring junior talent in a hybrid work environment. TELUS Health is seeking a Senior Lead Software Developer passionate about creating...Senior
- Drive impactful customer relationships as an Enterprise Customer Success Manager at Mentimeter in a hybrid work setting. Focus on enterprise-level engagements to boost... ...plans, align usage with KPIs, and engage with senior stakeholders effectively. Your role is crucial in...Senior
- Elevate customer satisfaction as a Customer Success Manager with Leap Tools, focusing on mid-market clients. Drive engagement and promote the Roomvo Platform effectively... ...client relationships while tracking Customer Health and Retention metrics. You will also mentor the broader...
- Join PocketHealth as a Customer Success Manager to revolutionize patient experiences in healthcare. Work remotely, supporting hospitals and clinics... ...Success Manager or equivalent • Bachelor’s degree in a health-related field • Knowledge of healthcare terminology and systems...Full timeRemote work
- Lead client success as a Senior Customer Success Manager. Drive customer loyalty by owning the post-sales journey and enabling enterprise clients to realize the full potential of AI solutions. Your role focuses on nurturing high-value accounts, fostering trust, and addressing...Senior
- Elevate enterprise experiences as a Technical Customer Success Manager at Netomi. You will implement AI solutions for global brands like Delta Airlines and MGM, ensuring seamless integration and ongoing support. In this role, you'll need over six years of experience in Technical...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Strategy Manager - Global Customer Success (TELUS Health) (Toronto). Be the first to apply!
Related searches
- director financial planning Toronto, ON
- business strategy manager Toronto, ON
- planning director Toronto, ON
- directeur stratégie Toronto, ON
- strategic account manager Toronto, ON
- director financial planning and analysis Toronto, ON
- responsable planification Toronto, ON
- director of strategy Toronto, ON
- content strategy manager Toronto, ON
- workforce planning manager Toronto, ON