Enterprise Customer Success Manager

Mentimeter is an engagement tool with a clear goal in mind: to turn presentations into conversations. Through real‑time interactivity and clear visualisations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn‑out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. Successful leaders need to adopt a curious and collaborative mindset in order to get there. With you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

As an Enterprise Customer Success Manager within Strategic Accounts, you are responsible for ensuring measurable business impact and long‑term value realisation across a focused portfolio of enterprise customers. Mentimeter’s Strategic Accounts represents our most complex and high‑value enterprise partnerships. You will be part of building the first Strategic Accounts team in North America and work deeply with these enterprise customers.

Responsibilities

• Drive measurable business impact by aligning Mentimeter usage to clearly defined customer outcomes, strategic priorities, and executive‑level KPIs.
• Develop and maintain structured success plans for every account, grounded in how the customer measures success internally, including business metrics, adoption benchmarks and organisational objectives.
• Lead executive‑level conversations with senior stakeholders, including Managing Directors and functional leaders, confidently articulating value in business language and advising on best practices within communication, learning and engagement.
• Demonstrate strong situational awareness and cognitive agility in high‑level meetings, quickly processing new information, adapting messaging in real time and guiding discussions toward meaningful outcomes.
• Act as a trusted advisor by constructively challenging customers when appropriate, offering perspective and recommendations that elevate their use of Mentimeter and strengthen the partnership.
• Demonstrate thought leadership in communication and facilitation by leading executive workshops, contributing to customer events and confidently representing Mentimeter to inspire senior stakeholders.
• Build trusted, multi‑threaded relationships across departments and regions, ensuring Mentimeter is embedded in key workflows and strategic initiatives.
• Proactively identify operational and stakeholder risk signals before they become commercial issues and drive mitigation plans in close collaboration with the Strategic Account Manager.
• Drive cross‑departmental adoption and use‑case expansion by deeply understanding customer workflows, processes and internal structures.
• Leverage strong customer relationships to generate advocacy, strategic referrals, testimonials and executive alignment that support long‑term commercial growth.
• Collaborate closely with the Strategic Account Manager to align value realisation strategy with commercial objectives and long‑term account plans.

Must‑haves

• 8+ years of experience in Enterprise SaaS Customer Success, strategic advisory or an equivalent enterprise‑facing role.
• Proven track record managing complex, multi‑stakeholder international accounts.
• Demonstrated success driving measurable business impact and long‑term value realisation within large organisations.
• Strong executive presence with experience confidently engaging and advising senior stakeholders such as Managing Directors, VP‑level and functional leaders.
• High business acumen and analytical thinking.
• Structured and disciplined approach to success planning, stakeholder mapping and long‑term account development.

Responsibilities not included in this role

• Prospect and close brand new logos (Account Executives do that).
• The commercial responsibility of current customers (Account Managers do that).
• Day‑to‑day support (a support specialist is responsible for this).

Resources we have to support you

• World‑class lead generation from the Marketing and Product teams.
• Marketing and Sales team to support in analysis and tactics.
• Sales Operations, Sales Enablement, Sales Engineering and Business Development departments who provide projects to continuously support the sales team.
• Professional toolstack (Intercom, Mixpanel, Google Analytics, Salesforce, SalesLoft, PlanHat, Looker, Hex).

Compensation Model

We apply a non‑commission based salary model in all of our sales roles. The salary range for this role is $116k to $160k annually.

Hybrid Workplace

You will be expected to be in‑office 3 days a week.

What Mentimeter can offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including an external personal coach) and relevant education to ensure that we continue to be state‑of‑the‑art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though – we also offer a very healthy view on work‑life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions.