E-commerce Customer Success Manager Role
Frey Consulting Group
Join a dynamic team as a Customer Success Manager at a top-tier retail media agency in Toronto. This hybrid position focuses on maximizing client retention and driving measurable growth for consumer brands. In this pivotal role, you will oversee a key strategic account while managing a diverse client portfolio. Your responsibilities include creating account success plans, leading business reviews, and providing actionable recommendations. You'll leverage your skills to connect advertising performance with retail health and mentor team members for continuous improvement. Key Responsibilities:
- Grow and manage a portfolio with key accounts
- Develop and execute account success plans
- Present actionable insights during business reviews
- Identify and capitalize on account expansion opportunities
- Facilitate effective client meetings with set agendas
- 5+ years in customer success or account management
- Strong knowledge of Amazon DSP and retail solutions
- Proven strategic account management skills
- Exceptional presentation and stakeholder management abilities
- Experience with Amazon tools and project management platforms
Vacancy posted 2 days ago
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