TouchBistro Customer Success Operations Leader
TouchBistro
Take charge of Customer Success Operations at TouchBistro as a strategic leader focused on integrating AI with operational systems. Drive efficiency, retention, and growth through innovative workflows and analytics. This role calls for a leader with over a decade of experience in Customer Success Operations or Systems leadership. Your strategic involvement will enhance our operational models and embed AI insights into everyday practices for our teams. Ensure our technology stack works harmoniously to optimize customer journeys, leveraging your strong Salesforce expertise. Key Responsibilities:
- Design connected, scalable systems for Customer Success
- Evolve workflows across onboarding and retention
- Manage the reporting ecosystem for clear decision-making
- Lead AI initiatives for enhanced operational impact
- Transition CS operations into a proactive structure
- 10+ years in Customer Success or RevOps leadership
- Deep knowledge of Salesforce, particularly Service Cloud
- Practical application of AI in business operations
- Strong analytical skills for performance insights
- Comfort in a hybrid work setting
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