Senior Technical Customer Success Manager

Elevate customer relationships at MongoDB as a Senior Customer Success Manager in Toronto or Montreal. This hybrid position is about maximizing customer value and retention through collaboration and insight. In this key role, you will support a portfolio of Enterprise accounts as a trusted advisor, utilizing your 7 to 10+ years of experience to navigate complex customer environments. Your strategic approach will help in driving business outcomes and revenue realization, while you're also actively mentoring peers within the organization. Key Responsibilities:

• Proactively identify and mitigate risks for technical accounts
• Lead comprehensive business reviews to translate insights
• Develop account strategies that foster customer advocacy
• Track and manage business outcomes for customer success
• Leverage technology to enhance engagement and operations

Requirements:

• 7 to 10+ years in a technical customer-facing role
• Minimum 4 years of enterprise customer revenue accountability
• Excellent communication and influencing skills
• Bachelor’s degree in Computer Science or related
• Strong problem-solving ability across technical environments

Shape the future of customer success at MongoDB, nurturing relationships and driving engagement across diverse Enterprise accounts. #J-18808-Ljbffr