Senior Bilingual Customer Success Manager

Elevate customer relationships with Dext as a Senior Bilingual Customer Success Manager. This role focuses on client engagement and driving value in the dynamic fintech landscape. At Dext, you'll lead customer success initiatives, particularly assisting accounting and bookkeeping partners in adopting our innovative B2B SaaS solutions. Your expertise will enhance client satisfaction while managing their journey post-onboarding. You'll employ your bilingual communication skills to engage clients across Canada and the US, ensuring they extract maximum value from our platform. Key Responsibilities:

• Develop deep product knowledge of Dext for partners
• Deliver impactful consultative calls guiding implementation
• Support partners with proactive outreach and education
• Create strategic plans for seamless product integration
• Collaborate cross-functionally to reduce churn and drive adoption

Requirements:

• 5+ years of customer-facing experience in SaaS
• Bilingual in French and English
• Excellent communication and problem-solving skills
• Accounting software knowledge (Xero, QuickBooks)
• Tech-savvy with ability to manage multiple projects

Utilize your customer success skills to foster meaningful relationships and empower partners with Dext's solutions. #J-18808-Ljbffr