Senior Customer Success Manager

Job Overview

As a Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.

Key Responsibilities

• Own customer health, adoption, and satisfaction across your accounts
• Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
• Drive value realisation through regular reviews, insights, and success planning
• Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
• Deliver training, enablement, and best practice guidance to maximise platform usage
• Act as the voice of the customer internally, influencing product and service improvements

What We’re Looking For

• 5+ years’ experience in Customer Success or Account Management within B2B SaaS
• Strong background working with enterprise clients in financial services
• Proven experience managing complex renewals and multi-stakeholder relationships
• Solid understanding of regulatory/compliance environments (banks preferred)
• Excellent communication, analytical, and stakeholder management skills
• Comfortable working cross-functionally and using CRM/CS tools (e.g. Salesforce)

Equal Opportunity Employer Statement

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.