Application production support (Montreal)
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Job Title: Application Production Support Analyst
Location: Montreal, QC (Hybrid)
Duration: 12 Months Contract
Position Overview
We are seeking an experienced IT Systems Analyst III to join an Application Production Support team supporting critical Asset Finance & Securitization, Credit, and Working Capital platforms. This role will be responsible for providing production support, incident management, application monitoring, troubleshooting, deployment support, and technical project execution for business-critical applications operating in a 24x7 environment.
The ideal candidate will have robust application support experience, knowledge of financial services systems, scripting capabilities, and experience supporting enterprise applications across Unix/Linux and Windows environments.
Key Responsibilities
- Provide L1/L2 production support for mission-critical business applications.
- Monitor, troubleshoot, and resolve application, system, and data flow issues.
- Support Credit, Working Capital, Asset Finance, and Securitization applications.
- Manage incidents, problems, changes, and application deployments.
- Coordinate with operations teams to resolve technical issues.
- Support integrations between upstream and downstream systems.
- Participate in disaster recovery, backup recovery, and business continuity testing.
- Maintain application monitoring, performance tuning, and capacity planning activities.
- Ensure compliance with information security standards and governance frameworks.
- Support vulnerability remediation and server obsolescence initiatives.
- Document technical processes, workflows, and data flows.
- Participate in change control reviews and production readiness activities.
- Manage CyberArk bypass controls and related remediation efforts.
- Collaborate with stakeholders to prioritize support and project activities.
- Support modernization and automation initiatives, including AI-driven process improvements.
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 5+ years of Application Production Support or Systems Analyst experience.
- Experience supporting enterprise applications in production environments.
- Strong knowledge of Incident, Problem, and Change Management processes.
- Experience with Unix/Linux and Windows server environments.
- Knowledge of SQL and PL/SQL.
- Experience with application deployments and installations.
- Proficiency in at least one scripting language:
- Python
- Shell Scripting
- Perl
- Batch Scripting
- Experience with ServiceNow, Jira, ITSM, or similar ticketing platforms.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and documentation skills.
Preferred Qualifications
- Experience supporting financial services applications.
- Knowledge of Credit and Working Capital business processes.
- Understanding of Asset Finance & Securitization platforms.
- Knowledge of:
- Java/J2EE Applications
- IBM MQ
- WebSphere
- Apache Tomcat
- ITIL Foundation Certification or equivalent experience.
- Experience with application security, governance, and compliance initiatives.
- Familiarity with CyberArk and access management controls.
Technical Skills
- Application Production Support
- Incident Management
- Problem Management
- Change Management
- Unix/Linux
- Windows Server
- SQL / PL-SQL
- Python / Shell / Perl / Batch Scripting
- Java J2EE
- ServiceNow
- Jira
- ITSM Tools
- Application Monitoring
- Disaster Recovery
- Capacity Planning
- Performance Tuning
Soft Skills
- Strong analytical and troubleshooting abilities
- Ability to manage multiple priorities
- Excellent stakeholder communication skills
- Self-motivated and proactive
- Team-oriented with the ability to work independently
- Strong organizational and documentation skills
Work Environment
Hybrid work arrangement in Montreal, QC.
Participation in an on-call support rotation is required.
Support of business-critical applications operating in a 24x7 environment.
#J-18808-LjbffrVacancy posted 5 hours ago
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