Application Production Support

Job title: Application Production Support
Location: Montreal, QC (Hybrid 3 days onsite and 2 days remote every week)
Duration: 12 Months
Pay Range: $54.85/hr

MISSION AND OBJECTIVES

• Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.
• Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
• Follow Information security and adhere to governance framework for the applications in the platform.
• Participate in the application security related projects and manage the server obsolescence and vulnerabilities.

MAIN RESPONSIBILITIES

• Responsible for production support of Credits, Working Capital and Asset Finance and Securitizations applications.
• Responsible for L1/L2 production support, incident management, problem management and change management including application deployments.
• Supporting data flows between Credit, Working Capital and Asset Finance Securitization applications and other upstream and downstream systems.
• Supporting Operations team for technical issues.
• Participate in yearly Disaster Recovery, Liveplay and Backup Recovery testing.
• Participate in technical projects.
• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports.
• Provide expertise on production constraints and environment readiness.

TRANSVERSAL AND FRAMEWORK

• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint.
• Maintain monitoring, capacity planning and performance tuning of financing solutions applications components.
• Understand and document the technical process and data flows.
• Participate in the Change Control review meeting to ensure data quality and coordinate approvals.
• Manage the Cyberark bypass controls and assess for resolutions.
• Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency.
• Industrialization of legacy process to be done using AI.

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

• Bachelor degree or higher in Computer Science or related fields.
• Good understanding of Credits and Working Capital business lines.
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
• Must have at least one of Shell/Perl/Batch/Python scripting skills.
• Well versed with incident/problem/change management process.
• Excellent verbal and written communication skills.
• Good documentation skills - advanced knowledge of Excel, Word, PowerPoint.
• Good understanding of Java J2EE applications.
• Good to have infrastructure, MQ, Websphere, Tomcat knowledge.
• Good to have ITIL foundation knowledge/certification.
• Experience with Unix/Linux/Windows servers.
• Experience with application deployments and installations.
• Knowledge of SQL/Pl SQL.
• Knowledge of Tools like Jira, ITSM, SN.
• Strong multitasking skills and ability to reprioritize tasks.

ESSENTIAL SPECIFIC REQUIREMENTS

• 24/7 availability during On-Call schedule.
• Good understanding of Service Now or similar tool and the service management processes.
• Understanding of data protection principles.
• Ability to work independently and collaboratively within a team.
• SKILLS AND BEHAVIOURS.
• Problem solver.
• Manage multiple priorities.
• Innovative and Agile.