Application Specialist for Automotive Solutions
360.Agency
Apply your expertise as an Application Specialist at 360.Agency, specializing in the XMSPRO suite for the automotive industry. This predominantly analytical role requires strong problem-solving skills within a vibrant team setting. In the dynamic Griffintown locale, you'll tackle complex issues that affect our inventory and support tool. Working alongside the Level 1 support team, you'll streamline ticket escalation and resolution processes while maintaining high-quality standards. You'll also collaborate with product advisors and installation teams to ensure success in our XMSPRO environments. Key Responsibilities:
- Advise on all aspects of the XMSPRO applications
- Document and escalate ticket issues to appropriate teams
- Coordinate and analyze resolutions for development
- Provide installation support for XMSPRO tools
- Keep software knowledge accurately updated
- Experience of 3+ years in automotive roles
- Bilingual with fluency in English and French
- Comprehensive understanding of automotive sales accounting
- Insight into dealership sales processes
- Strong analytical and customer service skills
Vacancy posted 7 days ago
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