Production Support Consultant

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade — this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top team of professionals who can help deliver the best consulting services to our clients.

Job Description

Amaris Consulting is looking for a Production Support Consultant to join its Information System & Digital scope in Montreal. The role focuses on supporting production management activities, ensuring application stability, improving operational efficiency, and contributing to the continuous evolution of technology platforms in a fast-paced environment.

Your Missions

• Manage production support activities, including application monitoring, incident management, problem management, event management, and end-user support.
• Build strong business and application knowledge to support client-facing applications effectively.
• Diagnose, analyze, and resolve application issues to ensure optimal performance, reliability, and usability.
• Develop automation solutions to reduce operational workload, improve efficiency, and limit client impact.
• Conduct root cause analyses and propose clear recommendations for continuous improvement.
• Work with development teams to support application fixes with relevant technical and business justification.
• Configure application monitoring using standard monitoring tools and customized monitoring solutions.
• Support the maintenance and improvement of production and non-production environments.

Your Profile

• 7+ years of experience in production support, production management, application support, or a similar technology environment.
• Experience with Python scripting, debugging, distributed systems, SQL queries, database concepts, and database performance analysis.
• Experience with monitoring and alerting tools such as Splunk, OpenTelemetry, Grafana, and Elastic Search.
• Knowledge of schedulers, ETL concepts, Git, Jenkins, Ansible, Puppet, Linux/Unix environments, and cloud concepts.
• Experience with generative AI tools and exposure to cloud platforms or core banking technologies.
• Experience in financial services or financial products is a plus.
• Certification in Unix, Red Hat/Linux, databases, or financial markets is a plus.
• English fluent. French is a plus.
• Strong analytical skills and the ability to solve complex technical issues in production environments.
• Ability to work in a fast-paced environment with changing priorities, while demonstrating reliability, adaptability, and strong communication skills.

What We Offer

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities.
• A robust training system with our internal Academy and 250+ available modules.
• A vibrant workplace that frequently gathers for internal events, such as afterworks and team buildings.
• The opportunity to work on high-impact technology projects in a production management environment.
• Exposure to innovative technologies, automation practices, cloud concepts, monitoring solutions, and financial services environments.
• At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.

Amaris is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.