Customer Support Engineer (Engine) (Montreal)

Role Overview

The Customer Support Engineer plays a critical role in supporting the execution and communication of the company’s engine maintenance activity across its global MRO network. This individual serves as the central point of coordination between Technical Product Managers, shop teams, and both internal and external customers, ensuring accurate, timely, and explicit communication of engine status, technical updates, and maintenance progress. This is not a traditional engineering role focused on design or deep technical ownership. It is a highly visible, execution-oriented position that sits at the intersection of technical understanding and customer communication.

Responsibilities

• Track engine progress through shop visits, ensuring accurate visibility into status, timelines, and key milestones.
• Monitor maintenance events across the MRO network and identify deviations, delays, or risks.
• Maintain awareness of multiple engines across different facilities and stages of maintenance.
• Work closely with Technical Product Managers, shop teams, and engineering to gather updates and align on engine status.
• Support alignment between planned workscopes and real-time shop execution.
• Act as a primary point of contact for internal and external customer inquiries related to engine status and maintenance progress.
• Communicate updates on engine condition, findings, delays, and expected timelines.
• Translate technical information into clear, concise updates for both technical and non-technical audiences.
• Support the preparation of recurring engine updates and reporting materials for customers and internal teams.

Requirements

• You Have Engine-Level Exposure: You bring experience working with aircraft engines within an airline, MRO, OEM, or leasing environment, with familiarity of platforms such as CFM56 or similar.
• You Understand Technical Documentation: You are comfortable reviewing and interpreting workscopes, maintenance plans, and technical findings.
• You Are a Strong Communicator: You can clearly translate technical information into actionable updates for internal and external stakeholders.
• You Understand Shop Environments: You have exposure to engine maintenance cycles, shop workflows, and operational execution within an MRO network.

Compensation

A meaningful compensation package will be developed for the successful candidate that includes a base salary plus performance-based bonus.