Administrative Assistant/Customer Support

Are you driven by innovation in roofing and renewable energy, and excited to make a real impact in a rapidly growing industry? Join Penfolds Roofing & Solar — a leader in roofing and solar installations — as we expand our Customer Service team to support increasing demand and evolving project complexity. We’re looking for a knowledgeable, motivated Administrative Assistant to join our company.

At Penfolds, we value quality, safety, and fostering a supportive work environment. We provide a great place to work, competitive benefits, and RRSP – you bring the expertise, commitment, and energy.

Key Responsibilities:

Greet visitors, manage the office directory, and handle incoming mail/packages.
Direct calls for new and existing clients and resolve basic inquiries.
Input roofing leads from all sources (social media, web, phone, mail) into the system.
Actively solicit client reviews for social media platforms.
Order and upload Eagle view reports; ensure the accuracy of project files before transitioning to Production.
Process and distribute warranty documents for all product types.
Handle multiple payment methods (Credit, Cheque, Cash, Financeit) and issue invoices.
Complete daily general ledger reports and submit bi-weekly commission tracking.
Maintain office and uniform inventory; coordinate facility services (cleaning, shredding, pest control etc.).
Assist with event planning, crew coordination, and general administrative tasks.

What you bring:

Intermediate user of Microsoft Office (Word, Excel, Outlook) or Google Workspace ( Google Docs, Sheets, Forms) considered an asset
A diploma or Degree in a related field is considered an asset
Experience dealing directly with customers is considered an asset
Experience taking payments and invoicing is considered an asset
Proper phone etiquette
What do we offer:

Competitive Pay: $55,000 - $60,000 based on experience
Training and Growth Opportunities: Learn and grow with us.
Supportive Work Environment: Join a diverse, collaborative, and inclusive team committed to building a sustainable future.
Company Perks: Regular team events and recognition for your contributions.
RRSPs
Extended Health and Dental Benefits

This role offers a unique opportunity to contribute directly to the company's growth and long-term success. If you are a visionary Administrative Assistant with a passion for driving business performance, we’d love to hear from you.

Penfolds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Please note that communications will be via phone or will be sent through the BambooHR software. Please ensure you check your spam folder for emails from Penfolds Roofing & Solar.**