Employment Services Administrator (Ontario)

Job Responsibility: Position Description : SUMMARY/PURPOSE: The Employment Services Administrator plays a pivotal role in facilitating the smooth operation of our employment services department. Your primary responsibilities will revolve around heavy administration tasks related to collecting and managing information from workers participating in our employment services program and ensuring seamless coordination of employment-related financial supports for both job seekers and businesses. KEY RESPONSIBILITIES:

• Book intake appointments that come through web-based, email and partner referrals.
• Collect and receive detailed information from workers participating in employment services, ensuring accuracy and compliance.
• Maintain thorough records of worker activities and progress throughout their engagement with our employment services, including a 12-month post-service period.
• Review, approve, and reconcile financial supports utilized by job seekers and businesses, adhering to established guidelines and policies.
• Support various administrative functions across different areas within the employment services department, including data entry, filing, scheduling, and correspondence.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational.
• health and safety, environmental, drug and alcohol, and quality.

Qualifications : To be successful in this role, you will need: EDUCATION and CERTIFICATIONS:

• College Diploma in Business Administration, Human Resources, or a related field (or equivalent experience)

KNOWLEDGE and EXPERENCE

• 4 years of Administrative or related experience.

SKILLS and COMPETENCIES:

• Proven experience in administrative roles, preferably within the employment services sector.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders, including dealing with clients, subcontractors and all levels of Serco staff.
• Proficiency in MS Office Suite and experience with database management systems.
• Ability to effectively manage multiple simultaneous and rapidly changing priorities, and work to agreed-upon schedules.
• Proven problem-solving skills.

Company Overview : Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: If you require an accommodation with the application process please email: View email address on ca.edajobs.com or call the HR Service Desk at View phone number on ca.edajobs.com, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on ca.edajobs.com. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.