Program Administrator (Hybrid)

Job Responsibility:

Schedule

Monday - Friday, 8:30am - 4:30pm (Hybrid schedule)

Education Level

Bachelor's degree in a relevant field.

Career Level

Requires a minimum of 3 years of relevant experience.

UNIT/PROJECT DESCRIPTION:

Located virtually and at the Ron Joyce Centre in Burlington, the Health Leadership Academy operates within the Executive Programs division of the DeGroote School of Business to deliver academic and non-academic training to senior leaders across Canada. Working closely with the Manager, Health Leadership Programs, the co-Directors of the Health Leadership Academy and other senior leadership, the Program Administrator will assist in the administrative operations of the Academy including assisting in the delivery of a suite of jointly governed health leadership programming to senior healthcare leaders and practitioners.

JOB SUMMARY:

Responsible for providing support for the efficient operation of an academic program or department. Responsible for providing

overall administrative support including coordinating some aspects of the program such as curriculum administration,

promotion, recruitment, admissions, resource and financial management. Requires independent decision making within a

delegated area of authority and the exercise of leadership in the management of support services.

PURPOSE AND KEY FUNCTIONS:

• Identify and analyze problems with the program and prepare recommendations for review and approval by the program Director.
• Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
• Advise registered and prospective students of program options and requirements which requires maintaining knowledge of course and program curriculum.
• Counsel students to ensure that they understand that course and program selections adhere to established academic, prerequisite, and graduation requirements.
• Assess student priority for limited registration in courses and provide suitable alternatives
• to meet degree requirements.
• Provide students with information regarding program policies and information about program requirements.
• Use existing admissions criteria to assess program applications and determine which applications are declined admissions and which are eligible for acceptance.
• Review and evaluate academic records to assist students in determining if they are eligible to continue in and graduate from the program.
• Investigate questions and resolve problems concerning program, curricula, and admissions.
• Act as a mediator between faculty and students when dealing with various issues, including but not limited to, special accommodations, scheduling conflicts, grades.
• Gather and compile information required for a variety of documents and reports, including but not limited to, program accreditation, enrolment, and degree audits.
• Develop estimates of time, resources, and budgets for various program activities and events.
• Assist in developing the program budget for review and approval.
• Maintain the program budget. Create financial projections to the program budget throughout the fiscal year.
• Exercise appropriate controls, monitor, and reconcile accounts.
• Develop marketing and advertising brochures for a variety of purposes, functions, and events.
• Promote the program to visitors and representatives both internal and external to the University.
• Represent the program at various recruitment events.
• Create content for the program website. Update information and maintain the website.
• Survey and monitor academic programs offered by competing institutions and conduct research into pedagogical practices.
• Responsible for the administration and collation of course evaluations and the creation of, monitoring and collation of alumni surveys.
• Prepare and potentially deliver presentations for recruitment purposes.
• Facilitate meetings with, including but not limited to, program stakeholders and student groups.
• Plan and coordinate arrangements for annual events and meetings.
• Source pricing information and recommend actions regarding the purchase of equipment and supplies for the program.

SUPERVISION:

Occasionally provide orientation and show procedures to others.

ASSETS:

• Experience interacting with executives and senior leaders,
• Experience providing calendar management of executives and senior leaders
• Experience providing program delivery support
• Proven experience planning, coordinating and executing events including room bookings, agendas, catering and travel arrangements
• Ability to work independently and multi-task in a fast-paced environment, effectively prioritizing activities and managing stress with a high degree of maturity and professionalism
• Ability to work well under tight deadlines
• Experience using online platforms such as Zoom or Microsoft Teams for webinars and course instruction
• Exceptional communication skills both written and verbal
• Experience collecting, verifying and updating spreadsheets and databases
• Proven experience cultivating, building and maintaining relationships
• Excellent Microsoft Office skills
• Excellent customer service skills

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at View phone number on ca.edajobs.com-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.