Service Quality Manager in Toronto
Giesecke u0026 Devrient GB
Join Giesecke+Devrient as a Service Quality Manager in Toronto, ON, and drive excellence in digital operations. Ensure all customer and regulatory standards are met across the Americas region. This role focuses on enhancing service quality within Giesecke+Devrient’s digital factory and cloud services. With over five years in service quality management, you will employ your analytical skills to lead quality assurance efforts and implement improvements. Collaboration with diverse teams will be essential for mitigating risks and enhancing overall service performance. Key Responsibilities:
- Own end-to-end service quality management for Digital Operations
- Design and implement quality controls for various services
- Monitor KPIs and enforce corrective actions
- Conduct service quality reviews and internal audits
- Analyze incidents to identify root causes for enhancements
- University degree in Quality Management or related field
- 5+ years in service quality management
- Background in technology-driven service environments
- Strong analytical and problem-solving capabilities
- Familiarity with quality frameworks like ISO or Six Sigma
Vacancy posted 3 hours ago
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