Service Reliability Senior Manager - Toronto Winnipeg

Elevate Scotiabank's capital markets platform as the Senior Manager of Service Reliability, located in Toronto. Utilize your problem management expertise to ensure high reliability in production operations.

In this pivotal role with the Global Banking and Markets Engineering team, you’ll spearhead efforts to increase the reliability of products and analytics platforms. Collaborate with diverse teams to swiftly resolve incidents while implementing corrective actions and continuous improvement strategies. Your leadership will translate technical analytics into business impact to influence executive decisions.

Key Responsibilities

• Drive measurable reductions in recurring production incidents
• Lead comprehensive incident management and postmortems
• Enhance accountability for technology corrective actions
• Proactively improve operational readiness and resiliency
• Present KPIs and risk narratives to senior leadership

Requirements

• Over 10 years in reliability engineering or service management
• Leadership experiences with offshore teams
• Deep knowledge of ITSM and incident management toolslip>
• Experience in capital markets technology
• Excellent communication and influencing skills

Lead strategic improvements in service reliability as a Senior Manager at Scotiabank.