Automotive Service Advisor

DRIVING POSSIBILITIES

Position: Service Advisor

Status:  Full-Time

Dealership: NewRoads Toyota Newmarket, a division of OpenRoad Auto Group
Department: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 33 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! 

A Career at OpenRoad Means You’ll Enjoy:

· Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Chevrolet Cadillac Buick GMC, Chrysler Dodge Jeep Ram, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

· Amazing associate Incentives

· Internal and External, Training & Development opportunities for skill development and growth

· Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment

· Comprehensive Extended Health and Dental plan; tailored toward Associate wellness

· Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

· Greeting each customer in a prompt, courteous manner, letting customers who are waiting in line know that they will be helped soon;

· Communicating with service customers to determine the nature of the mechanical problems;

· Securing agreement from customers before repairs; covering cost estimate; and approximate time when vehicle's work will be completed;

· Maintaining a dealership-prescribed standard for "hours per customer repair order written";

· Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus;

· Explaining optional services, warranty information, and policies to customers;

· Handling minor customer complaints and misunderstandings;

• Communicating the need for additional work when needed, explaining the details to the customer, including the additional cost and time consideration, and documenting properly on the repair order;

• Following up on the progress of each repair order during the day, contacting customers regarding changes in the estimate or time promised;

• Handling telephone inquiries regarding work in process and appointments and returning phone messages promptly;

• Staying up to date on technical and performance information on all vehicles serviced by the dealership;

• Advising customers of parts ordered and making an appointment to have them installed before the customer leaves;

• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments;

• Assisting the Service Manager as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 1 to 3 years of Service Advisor experience;

• Ability to multi-task, organize and be detail-oriented;

• Clean Drivers Abstract.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance, however, only those considered for an interview will be contacted

JOIN US AND GROW WITH US!