Junior Service Desk Technician

Job Responsibility:

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Reporting to the Coordinator, Service Desk, this is an entry-level position in the Information Technology department. Ideal for someone that has recently graduated from a Computer Program from College/University., or has minimal (1-2 years) experience in an IT Service Desk environment. The role involves providing technical support to the end users for the SHINE sites (Southlake Regional Health Centre, Stevenson Memorial Hospital at the present time). It requires utilizing the hospital's ticketing system to review incidents and service requests to address technical issues that the hospital users are facing, as well as break/fix/deployment of new technologies such as laptops, computers, printers etc. The incumbent will be expected to resolve basic hardware, software, or network problems that get escalated. This role involves providing support during regular business hours, with the possibility of on-call duties to address urgent needs or unexpected situations as needed. Flexibility to respond to on-call requests when necessary.

Qualifications

• College diploma or University Degree in the field of Computers/Technology
• 0-2 years working experience in the field of IT preferably in a Service Desk environment
• 1-2 years' experience in customer service and/or technical support environment
• Ability to communicate verbal and written information in a clear, friendly, detailed and informative manner
• Experience with Windows operating systems (7 and 10), Apple devices, tablets etc.
• Basic understanding of domain and its services (DNS, DHCP, GPO, AD etc.)
• Familiarity with MS Office suite (Word, Excel, PowerPoint etc.) as well as Office 365
• Strong interpersonal, analytical and organizational skills
• Ability to work under pressure in a busy Service Desk environment
• Strong work ethic and Team oriented player
• Committed to expanding technical knowledge and skills while growing within the role.
• Excellent attendance record is required
• Ability to multi-task
• Reliable and trustworthy
• Typing skills (40wpm or better)

Closing Statement

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.