Senior Manager Collections Strategy Management

Overview

Prioritizes and supports the work of customer-facing and/or internal platforms. Tracks and maintains platform health scores as well as adoption rate. Manages the stability, accessibility, scalability, security and support innovation of the platform. Coordinates the activities of technology, design, security and marketing, to develop platform strategies, roadmaps, and execution. Manages the relationship with vendors for support, compliance, license tracking and any other needs.

Responsibilities

• Builds relationships with and works with stakeholders to understand the platform vision, align and deliver on the roadmap.
• Documents business rules, functional/technical specifications, and process interpretations for assigned applications, process flows, systems, and business solutions.
• Analyzes platform data to drive and implement optimizations.
• Undertakes prioritization of work of a component or group of components that are used by customers/end users.
• Understands the competitive and strategic position of the organization, in order to deliver best-in-industry products.
• Ensures compliance with service and support agreements and standards.
• Manages technical requirements e.g. APIs and other platform components with a focus on security and resilience to protect end-users.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Intermediate level of proficiency

• New product development.
• User interface and user experience (UI/UX) design.
• Cybersecurity and privacy concepts, principles and solutions.
• Learning Agility.
• Creative thinking.
• Emotional agility.

Advanced level of proficiency

• System design and implementation.
• Application programming interface (API) management.
• Product design.
• Test driven development.
• Devops.
• Data collection and analysis.
• Cloud computing.
• Building and managing relationships.
• Product management.
• Value propositions.
• Continuous improvement management.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

Salary

$94,600.00 - $176,000.00

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

Pay Type

Salaried

Equal Opportunity Statement

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.