Manager, Strategy

What We Offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Four weeks of paid annual vacation days, increasing with years of service
• Four paid personal days
• Defined benefit pension plan with OMERS, includes 100-percent employer matching
• Health and dental benefits, including a health spending account available upon your start date
• Employee and family assistance program
• Maternity and parental leave top-up (93% of base salary)
• Training and development programs, including tuition reimbursement of 1500 per calendar year
• Fitness membership discount

Hybrid Job

This job offers the opportunity to work from home as part of a hybrid work arrangement. The arrangement allows you to work some days at a TCHC work location and the rest from home. The amount of time required at a TCHC work location is flexible, considering operational and service delivery requirements.

What You’ll Do

Strategic Planning

• Manage the corporate strategic planning process that supports the objectives and strategic positioning of Toronto Community Housing
• Engage with key stakeholders—TCHC staff and leadership, the Board, tenants, the City of Toronto and community partners—to ensure alignment with strategic objectives
• Provide advice for the Executive Leadership Team on achieving strategic goals through the annual business process
• Develop metrics and KPIs to monitor the effectiveness of strategic initiatives
• Collaborate with multiple business units to develop and implement the strategic plan, creating understanding, buy-in, work plans, KPIs and measurements and supporting change management
• Lead quarterly and annual progress reporting to the Executive Leadership Team and the Board of Directors about the strategic plan and key strategic initiatives
• Manage the procurement process and vendor relationships supporting strategic planning initiatives

Policy Framework

• Oversee the enterprise policy management framework and policy review process in alignment with legal, regulatory and organizational standards
• Ensure the corporation minimizes risk by leading an enterprise-wide approach to policy development and management
• Prioritize policies for review to ensure relevance and effectiveness
• Provide guidance to executives and monitor compliance with the accepted corporate approach to policy development
• Advise senior management and other divisions on policy matters
• Oversee major policy-related initiatives, including those of a potentially sensitive or contentious nature
• Ensure efficient management of departmental resources for policy-related activities
• Maintain the TCHC central policy repository

Relationship Management Office

• Lead the Relationship Management Office by acting as a central point of contact and streamlining communications with Toronto Seniors Housing Corporation (TSHC)
• Chair the TCHC-TSHC Joint Steering Committee meetings and prepare agendas and supporting documentation
• Work across divisions to resolve issues that have escalated between TCHC-TSHC by facilitating discussions and finding mutually acceptable solutions
• Collaborate with Legal Services on the creation, review, and renewal of contracts and agreements between the organizations
• Ensure compliance with contractual terms and conditions, managing any amendments or updates as needed
• Liaise with City of Toronto stakeholders in determining the future state of the agreement between the two corporations
• Coordinate joint initiatives and projects, including planning, execution and follow-up
• Identify and assess risks associated with the partnership and joint activities
• Develop risk mitigation strategies and contingency plans to address potential challenges

Strategic Projects

• Provide project management leadership to special projects of strategic value to the corporation
• Ensure each project supports TCHC’s broader strategy and contributes to the organization’s long-term goals
• Identify resource needs and work with other divisions to secure required resources, including through development of business cases
• Oversee day-to-day execution of projects, ensuring they are completed on time and to required quality standardManage project timelines, deliverables and milestones to ensure successful delivery
• Collaborate across divisions and business units to gather required inputs to determine options and make recommendations to the Executive Leadership Team or the Board of Directors
• Oversee analysis of large amounts of complex information to support evidence-based decision-making
• Prepare and present briefing notes and reports for the Executive Leadership Team and the Board
• Ensure all project documentation is accurate, up-to-date and accessible
• Leverage project insights to inform TCHC’s strategic direction and decision-making

Leadership

• Provide leadership and effective management of staff, setting appropriate context, building a positive and productive team, managing performance, and resolving compliance issues to ensure adherence to TCHC policies and controls
• Take charge and provide direction
• Stay apprised of best practices in project management to support staff development
• Develop and execute progressive performance plans within the team as needed
• Adhere to established People and Culture policies and procedures, including collective agreements
• Promote the Toronto Community Housing Culture Model within the unit

What You’ll Need

• Post-secondary education in Public or Business Administration or another relevant field (e.g., Commerce, Law, Social Policy)
• Master’s level education in the fields above is preferred
• Minimum of 5-7 years in a strategic planning or policy development role
• Minimum of 3 years in a people-leadership role in strategic planning or policy development
• Strong experience managing up to 5 direct reports
• Strong written and verbal communication skills