Engagement Manager

MaintainX is an AI‑powered maintenance and asset management platform serving over 13,000 customers worldwide. We are growing fast and looking for talented professionals to help us deliver industry‑leading solutions.

Role Overview

The Engagement Manager serves as the primary bridge between the sales and delivery teams, ensuring that enterprise clients fully understand what to expect from our implementation and onboarding process. From the first client interaction through project completion, the Engagement Manager aligns expectations, mitigates risks, and guides the customer through a smooth, transparent journey from contract to go‑live.

What You'll Do

• Partner with the sales team during presales to represent the professional services organization and explain our client onboarding methodology.
• Participate in discovery sessions to understand business needs and propose clear, achievable implementation plans that demonstrate MaintainX’s structured approach.
• Lead the transition from sales to implementation, ensuring all stakeholders understand scope, timelines, responsibilities, and deliverables.
• Serve as the single point of accountability, helping clients navigate each step of onboarding with confidence and clarity.
• Monitor delivery progress and facilitate communication between MaintainX teams and the customer, proactively managing changes or challenges.
• Create a predictable, positive experience that builds trust and positions MaintainX as a long‑term strategic partner.
• Measure success by how well clients understand and embrace the onboarding process, manage expectations accurately, and move confidently toward successful adoption.

About You

• 5+ years of experience in professional services, consulting, or client‑facing implementation roles within SaaS or technology industries.
• Proven ability to communicate complex technical or process concepts clearly to executive and operational audiences.
• Strong presentation, facilitation, and relationship‑management skills.
• Demonstrated experience managing client expectations and aligning multiple stakeholders.
• Familiarity with project management methodologies and delivery frameworks.
• Experience in manufacturing, maintenance, or industrial technology environments preferred.
• Knowledge of Industry 4.0 principles and their application in maintenance engineering, smart manufacturing, or digital transformation initiatives.
• Bachelor’s degree in Business, Engineering, or a related field (MBA or PMP certification a plus).

What’s in It for You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• Work culture where you’ll work alongside colleagues across the globe reflecting MaintainX values of Smart, Humble, Optimist, and where ideas and effort are publicly celebrated.

About Us

Our mission is to deliver one platform for maintenance, repair, and operations teams to keep the physical world running. We believe the greatest asset in any organization is the people, so we built an intuitive, mobile‑first solution to boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.