HR Business Partner, Pharmacy

About Felix

Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne, longevity and more.

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The Role

Felix is hiring an HR Business Partner (HRBP) to support all pharmacy and warehouse operations across our network. Current sites: Mississauga, ON, Richmond Hill, ON and Port Coquitlam, BC.

The HRBP serves as the dedicated HR lead for these sites, owning employee relations, policy and employee experience for pharmacy and warehouse roles. The role is hybrid, with up to 3 days per week on-site in Mississauga and travel to Port Coquitlam, BC based on business needs.

This role reports to the VP, HR and partners closely with the HR team and Recruiters.

Key Responsibilities

Employee Relations and HR Support

• Serve as the primary HR contact for employees and managers across pharmacy and warehouse teams in Mississauga, Richmond Hill, Port Coquitlam, and future sites.

• Coach pharmacy and warehouse leaders on performance management, employee development, and day-to-day people decisions.

• Own employee relations cases end to end, including investigations, conflict resolution, performance improvement plans, and terminations.

• Establish trusted relationships with both populations: in person at Mississauga and Richmond Hill and through virtual partnership and periodic site visits at Port Coquitlam and future locations.

HR Policies and Compliance

• Implement, communicate, and enforce HR policies consistently across all sites.

• Ensure compliance with provincial employment legislation in Ontario and British Columbia, with the ability to extend coverage to additional provinces.

• Maintain awareness of provincial College requirements, including licensure and scope of practice considerations.

• Serve as a member of the Joint Health and Safety Committee (JHSC) at each site, partnering with Felix’s Health Compliance team on workplace health and safety, including warehouse-specific considerations such as ergonomics, material handling, and equipment training.

• Identify policy gaps and develop and roll out solutions to address them.

HR Operations and Team Partnership

• Partner with the HR and Pharmacy Operations teams on onboarding, offboarding, benefits administration, and employee data management for all sites.

• Work alongside HRBPs to maintain consistency in policy application, programs, and employee experience across the business and across provinces.

• Maintain employee data integrity within HiBob to a zero-error standard.

• Support cyclical HR programs (performance reviews, engagement surveys, compensation cycles) for all pharmacy and warehouse teams.

• Partner with Pharmacy Recruitment and support pharmacy and warehouse recruitment as needed

• Additional responsibilities as assigned.

Requirements

• 5-7+ years of progressive HR experience

• Direct HR coverage in a scale up environment, particularly for a large, complex workforce with a mix of full-time, part-time, and casual employees.

• Strong working knowledge of Ontario and British Columbia employment legislation (ESA, OHSA / WorkSafeBC, Human Rights Codes), including health and safety in a warehouse setting. Ability to extend to additional provinces.

• Demonstrated track record managing complex employee relations cases with discretion, sound judgment, and thorough documentation.

• Hands-on experience with Hibob (or comparable HRIS) and Ashby (or comparable ATS).

• Zero-error mindset regarding contracts, compliance documentation, and employee data.

Benefits

• Full medical, dental, and vision benefits

• Maternity / paternity policy

• 4 weeks vacation (3 weeks anytime + 1 week during the holidays)

• Competitive compensation (prorated for months worked)

• Stock option grant

• Hybrid role: up to 3 days per week on-site in Mississauga, supporting Mississauga, Richmond Hill, Port Coquitlam, and future sites

• Strong culture and a high-performing team

• Meaningful impact at a fast-growing consumer brand with a physical operation

• Professional development working closely with the VP, HR and senior leadership

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can tell the hiring manager about their accommodation needs directly or email View email address on jobs.ashbyhq.com.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.