Director, HR Operations

Ready to make an impact?

As HR Director, Operations, you will partner with Retail Operations leaders to shape and deliver people strategies that support business performance, employee engagement, and talent development across our corporate and franchise network. You will lead a team of HR professionals and work closely with HR Centres of Excellence to deliver practical, business-focused solutions.

Here’s where you’ll be focusing:

• Partner with senior Operations leaders to align people priorities with business objectives.
• Lead, coach, and develop a team of HR Business Partners supporting retail operations.
• Oversee the delivery of HR programs, policies, and initiatives across the business.
• Partner with Labour Relations on collective agreement matters, negotiations, and employee relations.
• Build strong relationships across corporate and franchise locations.
• Champion employee engagement, inclusion, leadership development, and a positive workplace culture.
• Monitor key people metrics and identify risks, trends, and opportunities.
• Lead workforce planning, succession planning, and talent development initiatives.
• Collaborate with HR COEs and Finance to ensure programs are aligned, practical, and financially supported.

What you bring to the table:

• Undergraduate degree in Human Resources, Business, or a related field.
• Minimum of 10 years of progressive HR experience.
• Experience in a multi-site, unionized and non-unionized retail or operational environment.
• Strong knowledge of employment, human rights, and labour legislation.
• Proven experience partnering with senior leaders and influencing business decisions.
• Strong employee relations, conflict resolution, coaching, and change management skills.
• Demonstrated ability to lead and develop HR professionals.

#LI-Hybrid