Administration & Co-Pay Assistant - 6-Month Contract

Cencora seeks a unilingual administration and copay assistant for remote work in Ontario to support reimbursement processes. The role involves patient follow-up, case documentation, claims management, and escalation of coverage barriers while maintaining compliance with program requirements.

Responsibilities

• Contact patients on approved schedule to obtain reimbursement updates and information for case progression
• Maintain accurate patient files documenting all reimbursement activities, outcomes, and communications
• Collect, review, and record information related to coverage, claims, and patient access
• Escalate reimbursement issues and coverage barriers to appropriate team members
• Report adverse events and maintain records in applicable systems according to policy

Requirements

• Post-secondary education in a related field
• 1-3 years administrative experience in pharmaceutical setting
• Proficiency with Microsoft Office Suite applications
• Demonstrated accuracy processing large data volumes
• Strong written and verbal communication skills
• Ability to work independently and collaboratively
• Adaptability to change and willingness to learn new skills