Contact Development Representative (CDR)

Contact Development Representative (CDR)

Description: 
Out customer is a leading global software company dedicated to the world of computer-aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, they have fun together while creating a world-class software portfolio. Their culture encourages creativity, welcomes fresh thinking, and focuses on growth, so their people, our business, and our customers can achieve their full potential.? 

Position Overview
The Contact Development Representative (CDR) is responsible for discovering and validating contact-level information, building account and buying group intelligence, and supporting revenue development activities. The role is critical to creating high-quality opportunities by ensuring accurate data capture, validating target personas, and identifying buying group members within accounts.

Responsibilities

• Contact Discovery & Validation
  • Research and validate contact information to confirm an individual’s role within a buying group.
  • Use contact databases, web research, and social media to identify new prospects.
  • Log and track validated contacts in Salesforce.
• Account & Buying Group Intelligence
  • Build and update account maps and buying group structures for selected accounts.
  • Identify target personas and roles involved in purchase decisions.
  • Provide weekly updates of validated contacts and mapped buying groups.
• Marketing & Event Support
  • Support marketing programs and events by driving registrations and attendance follow-up.
  • Assist in ensuring accurate alignment between campaigns, accounts, and opportunities.
• Collaboration & Reporting
  • Partner with Revenue Development Representatives (RDRs), inside sales, and marketing teams to ensure smooth handoffs.
  • Comply with service-level agreements (SLAs) related to demand management processes.
  • Track and manage discovery activities within Salesforce and associated systems.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of experience in customer-facing, marketing, research, or sales-related roles.
• Strong research skills and attention to detail.
• Ability to use CRM systems (Salesforce preferred), contact databases, and social media research tools.
• Excellent written and verbal communication skills.
• Self-starter with curiosity, adaptability, and motivation to meet activity targets.

Key skills and abilities

• Strong interpersonal and communication skills.
• Comfort with ambiguity; adaptable to new processes and priorities.
• Proactive problem-solving and investigative mindset.
• Team-oriented with a willingness to learn and be coached.
• Energy and discipline to maintain high-volume activity.