Administrative Assistant, Support Services (permanent Full Time)

Administrative Assistant
Date Posted: Job Type: Full-time Permanent
We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive, collaborative and high performing and we value personal accountability. Our people are empowered to continuously improve, deliver outstanding customer service and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our workforce, reflecting the communities where we operate. When you’re on our team, you’re supporting Alberta’s homes, farms, businesses and industries by providing the safe, reliable and affordable electricity they rely on. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on. We’re excited to share that we are hiring for an Administrative Assistant.

The Customer Service and Engineering – Project Development teams are seeking an Administrative Assistant to provide support to the Director, Customer Service and the Director, Engineering – Project Development and their respective teams. This role is central to enabling the department’s initiatives, customer‑experience programs, and industry‑partner engagements, and plays a critical part in planning and executing a wide range of customer hosting events and external industry activities.
This position reports to the Director, Customer Service and is ideal for individuals energized by a fast‑paced environment and motivated by the creative and logistical challenges of organizing events, coordinating across diverse stakeholder groups, and working with detailed administrative processes. Because the role interfaces with corporate customers, industry partners, multiple AltaLink functional teams, and event suppliers, it requires a high degree of initiative, professionalism and attention‑to‑detail.

Provide a range of administrative functions including travel arrangements, expense processing, time entry, file organization, requisition support, calendar and meeting coordination, new hire/access coordination, action‑item follow‑up, and other miscellaneous administrative tasks. Prepare and update presentations, reports, correspondence, and meeting materials using existing templates and content. Produce weekly, monthly, and quarterly reports from multiple data sources as required.
Manage distribution of documents and maintain confidentiality of sensitive information.
Collect, validate, and monitor information required to populate and administer customer invoicing and contract templates such as Interconnection Agreements, Construction Commitment Agreements and invoicing workflows.
Enter and maintain customer, site, project, contract, and account information in Salesforce.Track, prioritize, and respond to routine customer contract‑related inquiries. As required, escalate customer issues and urgent matters within Customer Service and its business partners to ensure timely resolution.
Track incoming and returned documentation from field teams, verify completeness, and communicate with project staff to resolve missing or outstanding items.
Maintain administrative workflows for engineering service requests, including monitoring and actioning shared inboxes, tracking document returns, updating master lists, and notifying staff when records are ready for review.
Support project teams with general administrative tasks such as invoice approvals.
Work closely with internal business partners to support contract execution.
Collaborate with Customer Service staff and managers.
Collaborate with Corporate Services and Projects administrative team to enable cross-functional support and occasional role backup.
Organize and execute customer hosting events and industry partner forums, including the Stampede Rodeo, Edmonton and Calgary seasonal celebrations, and individual hosting activities.
Demonstrate key behaviors aligned with the four cultural pillars: one team, continuous improvement, customer focus, and personal accountability.
Minimum High School Diploma.
Post secondary Administrative Professional Certificate an asset.
Minimum three years administrative experience.
Event planning, contact with external stakeholders/customers, basic contracting and/or capital projects experience are preferred.
Effective communication and interpersonal skills to interface with team members and customers to promote positive outcomes. Demonstrated planning, organization, problem solving, prioritization and time management skills.
Must have a demonstrated positive attitude and be flexible in the work performed.
Proven track record of accountability, including proactive communication, working independently, meeting deadlines and maintaining a high quality of work.
Software skills: Proficient with Microsoft Office – with emphasis on PowerPoint, Outlook and Excel. Experience in SAP, Salesforce, ProjectWise or comparable software an asset.
Proven track record of good attendance and performance

Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.
In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes. In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.
At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
Spending Accounts
Competitive Compensation and Bonus Plan
Defined Contribution Pension Plan and Group RRSP
Group Life Insurance
Employee Assistance Program
Vacation, Earned Time off, Birthdays Off Work and 13 Recognized Holidays
Social Club