Director Of Premium Food & Beverage, Bell Centre Montreal

Responsibilities

Reporting to the Director of Operations, you will be responsible for the full management of food service operations and for leading large teams. More specifically, you will:

• Lead, motivate, and develop a team of 4 supervisors and approximately 100 unionized associates, fostering a cooperative and performance-driven work environment.
• Supervise, train, and support teams in a constantly evolving operational context, with a focus on service standards, daily execution of SOPs, and the guest experience.
• Ensure strict adherence to established service standards and specifications in order to optimize the guest experience.
• Manage all operational activities, including budget planning, financial management, weekly results analysis, and compliance with internal and client standards.
• Develop and implement strategies to maximize revenue, control costs, and achieve profitability targets.
• Ensure the implementation and maintenance of quality control procedures, as well as compliance with operating practices.
• Maintain a high level of customer satisfaction, including follow-up on feedback, requests, complaints, and concerns.
• Oversee compliance with health, safety, and quality assurance policies, and quickly deploy corrective measures as needed.

Qualifications

• A post-secondary or university degree in hospitality management, food service, or a related field.
• Significant experience in multi-site management within a premium dining workplace.
• Proven experience in a unionized environment.
• Robust expertise in budget and financial management, including multi-million-dollar budgets and projects.
• Good knowledge of trends and innovations in high-end food service.
• Strong organizational skills, sharp prioritization abilities, and excellent attention to detail.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with POS and food service technology systems.
• Flexible availability, including weekdays, evenings, and weekends depending on events.
• Excellent customer service and communication skills (both verbal and written) in French and English. Proficiency in English is required to communicate daily with head office, partners, assigned suppliers at a national level, and sponsors.