Director of Client Success in Montreal

Take a lead role in growing enterprise accounts as the Director of Customer Success at Dialogue. Build sustainable relationships with high-profile clients and drive transformative client engagements. As the Director of Customer Success, you will report to the VP and focus on strategic account management. This position involves inspiring senior account managers, creating retention strategies, and participating in industry conferences for insights. Your efforts will be crucial in aligning team initiatives toward comprehensive client solutions and fostering advocacy. Key Responsibilities:

• Inspire senior account managers as strategic advisors
• Build trusted relationships with executive stakeholders
• Execute client retention strategies for strong advocacy
• Engage with industry conferences for strategic insights
• Align efforts toward comprehensive client solutions

Requirements:

• 5+ years managing complex client relationships
• Experience negotiating with C‑suite executives
• Bilingual in French and English
• Exceptional strategic thinking and risk assessment skills
• Familiarity with wellness programs and HR operations

Elevate client success and relationship management while leading team strategies at Dialogue in Montreal. #J-18808-Ljbffr