Operations Director Role At Dialogue Montreal

Elevate your career as the Operations Director at Dialogue, Canada’s leading virtual care provider. Spearhead operational strategy for mental health services and focus on impactful leadership.

In your role, you will be pivotal in managing a team of clinical managers and enhancing the day-to-day operations of our Mental Health+ and Employee Assistance Program services. Reporting to the VP of Mental Health Operations, you will ensure service reliability and member satisfaction through performance management and cross-functional collaboration. Your leadership will help to create a culture of excellence and accountability.

Key Responsibilities

• Lead a high-performance management team
• Own performance metrics and operational targets
• Enhance service delivery processes
• Collaborate with Clinical Leadership for compliance
• Drive continuous improvement initiatives

Requirements

• 10–15 years experience in complex service environments
• 5+ years in senior management roles
• Track record of success in quick-paced settings
• Bilingual proficiency in French and English required
• Excellent skills in decision-making and analytics

Utilize your operational acumen to make a lasting impact on health service delivery at Dialogue. J-18808-Ljbffr