Director of Food & Beverage Operations

What we offer:

• Grow within one of Montréal’s most reputable luxury hotels
• Exciting opportunities for advancement within Artifact Group
• Competitive benefits package, including life, disability, medical, and dental insurance (partially employer-paid)
• Employer contribution to a retirement plan (RRSP)
• Employee wellness and recognition programs
• Continuous learning and professional development opportunities
• Exceptional travel discounts (Hilton & Artifact Group)
• And so much more to discover! 

Rôle et mission

Reporting directly to the General Manager, the Director of Food & Beverage Operations is responsible for the planning, supervision, and optimization of all hotel food and event services, including banquets and special events, in-room minibar operations, guest amenities and VIP services, catering services. You act as the conductor of the F&B operations, ensuring the quality, consistency, and profitability of every dining and event experience offered to our guests.

Key Responsibilities

1. Operational Planning and Organization

• Develop, implement, and update action plans for banquets, minibar, amenities, and catering departments.
• Plan to staff, equipment, products, and service needs according to events, occupancy, and budget forecasts.
• Work closely with other hotel departments to ensure seamless daily operations and service continuity.
• Ensure compliance with health, safety, and hygiene standards throughout all work areas.

2. Human Resources Management

• Lead, coach, and motivate your team (Banquet Captains, Minibar Attendants, Service Staff, etc.).
• Partner with HR to support recruitment, onboarding, and continuous training.
• Schedule and allocate resources based on business levels and seasonality.
• Evaluate individual and team performance, recognize achievements, and foster talent growth.
• Maintain positive labor relations and a respectful, collaborative work environment.

3. Financial and Material Management

• Participate in the annual F&B budget preparation and financial follow-up (revenues, costs, margins, investments).
• Control labor, food, beverages, supply, and maintenance costs.
• Optimize the use of operational resources and ensure rigorous inventory management.
• Negotiate with suppliers and ensure contract compliance.
• Monitor performance indicators and identify continuous improvement and innovation opportunities.

4. Marketing and Business Development

• Collaborate with the Sales & Marketing team to strategically position banquet and catering offerings.
• Contribute to the creation of unique culinary experiences and menu concepts tailored to both corporate and leisure clientele.
• Analyze market trends, competition, and opportunities for revenue growth.

5. Guest Service and Representation

• Represent the department in meetings with internal and external clients (banquets, events, partners).
• Oversee service quality and proactively handle guest concerns or complaints.
• Maintain strong relationships with corporate clients and event partners.
• Ensure a seamless and memorable guest experience from booking to event execution.

Working Conditions

• Flexible schedule including evenings, weekends, and holidays, based on business needs.

Profile Sought

Education and Experience

• Degree or certification in Hospitality Management, Food & Beverage, Business Administration, or related field.
• 5 to 10 years of progressive management experience in luxury hotel F&B or event operations.
• Proven experience in budgeting, team supervision, and interdepartmental coordination.
• MAPAQ Food Safety certification (an asset). 
• Proficiency with Delphi (an asset)

Key Competencies

• Inspirational leadership and strong guest service mindset.
• Solid financial and operational management skills.
• Ability to plan, organize, and prioritize in a fast-paced environment.
• Excellent communication skills in English and French, both written and spoken.
• Proficiency in hospitality systems
• Flexibility to work varying schedules based on operational demands.

About Artifact Group:

Artifact Group is a privately held real estate investment and management company specializing in the acquisition and enhancement of hospitality assets. With a portfolio of award-winning properties across Canada and the United States, Artifact Group is recognized for its innovation, operational excellence, and commitment to creating long-term value. The Vogue Hotel Montréal Downtown, Canada’s first Curio Collection by Hilton, was proudly named “Curio Collection Conversion of the Year 2022” for the Americas by Hilton. Joining our team means becoming part of a dynamic environment where excellence and passion for service make all the difference.
If you have the talent and motivation, we have the perfect opportunity for you.