Director of banquet operations

Workplace : 1050 Rue De La Gauchetière W, Montreal, QC H3B 4C9

Status: Full-time

Salary : $80,000 / year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms, and can accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Director of Food & Beverage, the Banquet Operations Manager will be responsible for ensuring the seamless planning and flawless execution of events, while working closely with the Sales, Food & Beverage, and Operations teams.

As an inspiring leader, you will oversee and develop a team of associates, fostering growth and motivation to deliver exceptional customer service and memorable guest experiences. You will also play a strategic role in driving innovation and implementing best practices to optimize profitability, while ensuring effective coordination across the hotel’s various departments.

This position represents a unique opportunity for an experienced and visionary leader eager to contribute to the excellence and legacy of the Marriott Château Champlain. If you are passionate about events, operations management, and guest experience, this role is for you.

• Oversee all banquet-related operations across our 35,000 square feet of event space, ensuring flawless event execution;
• Collaborate with the Sales and Food & Beverage teams to plan and customize memorable events;
• Ensure compliance with Marriott brand standards while maintaining high levels of guest satisfaction;
• Manage a team consisting of two floor supervisors, one coordinator, two banquet captains, as well as a full team of bartenders, servers, attendants, and support staff;
• Implement new banquet service standards and operational procedures;
• Update and enhance the banquet beverage offerings;
• Actively participate in the Marriott Château Champlain management committee.

• Lead, coach, and motivate a high-performing banquet and events team;
• Oversee recruitment, training, and talent development within a collaborative environment;
• Manage schedules, budgets, and resources to optimize productivity and profitability.

• Maintain strong coordination with all hotel departments to ensure a seamless guest experience;
• Analyze guest feedback to identify improvement opportunities;
• Contribute to innovation and operational excellence in banquet and event services.

• Flexible work schedule;
• Position requiring long hours standing;
• Ability to work under pressure during peak periods.

• Minimum of 5 years of experience in banquet operations management or food & beverage management within a hotel or event-driven environment;
• Proven leadership, problem-solving, and project management skills;
• Strong ability to manage multiple priorities and perform effectively under pressure;
• Knowledge of hotel management systems (Micros Simphony, Marriott MGS, etc.).

Languages : Bilingualism (French-English) is required for this position, as we serve an international clientele.

About us:

Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website:  .

Why join our team:

In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 access to health professionals through the employee assistance program. You benefit from personal days and vacations scheduled according to the department and hotel where you work. A bonus is also provided through our referral program and much more.

We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement. 

Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.