Director of Housekeeping

Join One of Montréal's Leading Marriott Hotel Complexes Are you a hands-on leader recognized for your organizational skills, operational expertise, and passion for excellence?

Courtyard® & Residence Inn® Montréal Airport is looking for a Director of Housekeeping who is eager to make a meaningful impact on both the guest experience and the development of a high-performing team. Leading one of the hotel's most essential departments, you will play a key role in maintaining the highest standards of cleanliness, quality, and guest satisfaction across our two Marriott properties.

This position is offered by ABM Facility Services , the trusted partner responsible for the housekeeping operations at the hotel.
Why Join Us?Here, you'll have the opportunity to:
✔ Lead a dedicated team within a globally recognized Marriott environment
✔ Work in two recently renovated hotels
✔ Grow within an organization that values leadership, collaboration, and professional development
✔ Play an active role in the continuous improvement of hotel operations
✔ Make a direct impact on the guest experience and the reputation of our hotels
What We Offer

• Exceptional Marriott hotel discounts
• Ongoing training and professional development
• Career growth opportunities
• Complimentary parking
• Dynamic and collaborative work environment
• Experienced and engaged team
• Opportunities for advancement
• The opportunity to work in a world-renowned Marriott environment

Your Role Reporting to ABM Management and working closely with the Hotel Operations team, you will oversee all aspects of the Housekeeping Department.
Your mission is to lead and inspire your team, maintain exceptional cleanliness standards, and continuously optimize departmental operations to deliver an outstanding guest experience.
Through your leadership, hands-on approach, and commitment to developing talent, you will directly contribute to the overall success and performance of both hotels.   Key Responsibilities Leadership

• Recruit, onboard, train, and develop Housekeeping team members.
• Lead and coach supervisors, room attendants, and housekeeping aides.
• Prepare staff schedules and ensure efficient workforce planning.
• Foster a positive, collaborative, and high-performance work environment.

Operations Management

• Oversee the day-to-day operations of the Housekeeping Department.
• Ensure guest rooms, public areas, and hotel facilities consistently meet the highest cleanliness standards.
• Conduct regular inspections of guest rooms and public spaces.
• Manage inventories, equipment, and housekeeping supplies.
• Continuously improve operational processes and team productivity.

Guest Experience

• Maintain exceptional quality and cleanliness standards.
• Work closely with the Front Office, Engineering, and Operations teams.
• Respond promptly to guest requests and resolve concerns efficiently.
• Contribute to the continuous improvement of the overall guest experience.

Administrative Management

• Monitor labour costs and departmental expenses.
• Participate in the development of operational action plans.
• Prepare operational and management reports.
• Ensure departmental performance objectives are achieved.

Qualifications We are looking for a leader recognized for exceptional organizational skills, a collaborative leadership style, and a commitment to operational excellence.
You possess:

• Minimum of three (3) years of management experience in hotel housekeeping;
• Experience in a high-volume hotel environment;
• Experience with an international hotel brand is considered an asset;
• Strong leadership and team management skills;
• A hands-on leadership style with the ability to motivate and inspire teams;
• Excellent organizational and prioritization abilities;
• Strong decision-making and problem-solving skills;
• Good computer proficiency;
• Flexibility to meet operational requirements.

Working Conditions

• Flexible work schedule based on operational needs
• Daily on-site presence required

About the Assignment The successful candidate will be employed by ABM Facility Services and will perform their duties at the Courtyard® & Residence Inn® Montréal Airport , working closely with the hotel's leadership team to ensure operational excellence within the Housekeeping Department.
About ABM ABM is one of North America's leading providers of integrated facility services. Operating across thousands of facilities, ABM is recognized for its operational expertise, commitment to quality, and service excellence.
About Urgo Hotels Canada Urgo Hotels Canada is a leading hotel management and development company with more than 40 years of expertise . Since forming a strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America , including Québec and Ontario.
Guided by our values, we create engaging workplaces and deliver memorable guest experiences.

We are committed to employment equity and encourage all qualified individuals to apply. The masculine form is used solely to simplify the text and refers to all individuals without distinction