Credit & Collections Analyst (AR Analyst)

Credit & Collections Analyst (AR Analyst)

Join to apply for the Credit & Collections Analyst (AR Analyst) role at CDW Canada

An Accounts Receivable (AR) Analyst is focused on identifying, addressing, and resolving issues related to outstanding payments. This role plays a crucial role in ensuring that the company maintains healthy cash flow by efficiently managing and resolving any discrepancies or delays in the payment process.

Key Responsibilities

• Invoice Discrepancies: Investigating and resolving any issues related to customer invoices, such as pricing errors, missing information, or disputes over the amount due.
• Payment Processing: Reviewing and applying payments to customer accounts, ensuring that they are accurately posted to the correct invoices and accounts.
• Collections Support: Collaborating with the collections team to follow up on overdue accounts and ensure timely payment, including sending reminders or contacting clients to resolve any outstanding balances.
• Account Reconciliation: Reconciling AR accounts, ensuring that balances are correct and that all transactions are properly documented and aligned with the general ledger.
• Customer Communication: Communicating with customers via phone, email, or other platforms to clarify any issues, negotiate payment plans, or resolve disputes.
• Reporting and Documentation: Creating regular reports on the status of accounts receivable, highlighting aged receivables and potential issues for management review.
• Credit Risk Management: Analyzing customer credit profiles and identifying potential risks related to non-payment or slow payment.
• Collaboration: Working with other departments (sales, customer service, legal, etc.) to address customer concerns or resolve internal issues that may be affecting the payment process.
• Reporting: Generating AR reports and other ad hoc responsibilities to support the AR supervisor.

Skills & Qualifications

• Analytical Skills: Strong problem‑solving abilities to investigate and resolve payment‑related issues.
• Attention to Detail: Accuracy in tracking payments, discrepancies, and customer communications.
• Communication Skills: Ability to communicate effectively with both internal teams and customers.
• Knowledge of AR Software: Familiarity with accounting or ERP systems and AR modules.
• Financial Acumen: Understanding of accounting principles, especially around accounts receivable and cash flow management.
• Negotiation Skills: Ability to handle delicate negotiations when discussing payment terms or addressing disputes.
• Time Management: Managing multiple accounts and priorities effectively, especially when handling large volumes of receivables.

Qualifications

• Education: A degree in accounting, finance, or a related field is typically required, though some experience can substitute for formal education.
• Experience: Several years of experience in accounts receivable, finance, or collections is often preferred.

Pay range: $52,000 - $72,000 depending on experience and skill set

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Seniority level: Entry level

Employment type: Full‑time

Job function: Accounting/Auditing and Finance