Bilingual Collections Officer at Manulife

Embark on a rewarding career as a Bilingual Collections Officer with Manulife Bank. Use your top-notch communication and negotiation skills to effectively resolve customer accounts on a flexible schedule. Manulife Bank seeks a dynamic Bilingual Collections Officer to join their team. This role requires excellent analytical, interpretive, and problem-solving abilities to manage the full spectrum of collections. You will work collaboratively to achieve optimal results while enhancing customer relationships and fostering compliance in your processes. Key Responsibilities:

• Resolve delinquencies efficiently through effective negotiation
• Use analytical skills to assess customer account situations
• Provide clear communication in both English and French
• Collaborate with internal teams to improve processes
• Maintain compliance with banking regulations

• Bilingual proficiency in English and French
• Strong problem-solving and analytical skills
• Excellent communication and negotiation abilities
• Experience in collections or customer service preferred
• Ability to work independently and collaboratively