Senior Consultant, Delivery & Service Design

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

Join us. You belong at Bell. 

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

As part of the Service Design & Transformation team, the Service Design Transition Architect (SDTA) plays a key role in supporting Public Sector solutions by being involved in both the solution design and delivery phases of the solution. The SDTA’s primary focus is to engulf themselves in the pre-sale deal process and post-dale delivery process following SDTA best practices. 

Key Responsibilities

Pre-Sales:

• Collaborate closely with pre-sales deal teams
• Support pre-sale deal team with championing collaboration with key stakeholders in defining a solution that meets non-standard requirements
• Scrub RFP and derive results within Traceability Matrix to help provide solution requirements (People, Process, Tools) and impacted stakeholders
• Inventory any questions with deal team and/or customer to acquire clarification prior to shaping solution
• Review any AGB initiatives or NPIs associated with products to determine whether they will satisfy any required requirements
• Develop non-standard solution requirements with perceived impacted stakeholders and conceptual OPS models for Service Assurance, Service Provisioning, and Billing
• Review solution with impacted stakeholders to ensure alignment prior to assessment (including PBR)
• Assess non-standard solution requirements with impacted brokers to acquire costs and delivery timelines  
• Review solution costs to confirm they satisfy requirements and challenge costs where applicable
• Provide input into assumptions, dependencies, and risks associated with solution and EIRC information
• Acquire approvals from all applicable CP4 leaders on solution
  Review solution components with Service Design & Transition leadership prior to EIRC
  Contribute to SOX when and where applicable.

Post-Sale

•    Upon acquiring signed contract, complete hand-off package and review with assigned CSAP PM and acquire alignment
•    Partner with the Senior Transition Business Analyst to develop and present an Integrated Conceptual Solution (ICS)
•    Proactively identify and mitigate solution - based challenges and support impacted team
•    Facilitate and lead solution workshops 
•    Monitors development of the IT and operational deliverables, and facilitates resolution of roadblocks (when applicable).
•    Keeps abreast of internal business capacities, system and products.
•    Proactively identifies and resolves deal related issues and escalates when required.
•    Champion operational design within change requests (CRs) to ensure changes are aligned to overall solution
•    Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) to maintain solution integrity
•    Federal Government accounts: lead Acceptance Test Plan/ Acceptance Test Results (ATP/ATR) activities with internal and external (client) stakeholders
•    Provide solution support during warranty period

Critical Qualifications

• 5+ years of experience in pre-sale design and post-sale delivery .
• Bachelor’s degree Engineering, Computer Science or equivalent experience
• Government of Canada Secret Security Clearance
• Problem Solving Skills & Analysis
• Business Analysis and operational experience 
• A broad understanding of BBMs Products & Services
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization and with customers; this includes written and verbal communications as well as visualizations
• Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security

Preferred Qualifications

• The ability to network and collaborate as liaison conveying information needs of the business to the development teams; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Positive team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong leadership abilities
• Knowledge and certifications on  ITIL is an asset
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada.

#EmployeeReferralProgram  

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status:  Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/13/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page f or other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.