UX Designer - Senior

If you are interested kindly send the following documents to ***email_hidden*** by Wednesday , Jun 17, 10:00 AM EST if that interests you and matches your profile.

• Updated Resume in word format (Mandatory)
• References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 222 Jarvis St, Toronto Ontario,

Onsite

Estimated Start Date: 2026-07-15

Estimated End Date: 2027-03-31

#Business Days: 175.00

Extension: Probable after the initial mandate

Hours per day or Week: 7.25 hours per day

Security Level: No Clearance Required

Must Have

• Excellent understanding of user research methods and their application in service design.
• Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
• Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.

Nice to have

• Certification in Design Thinking, Lean Six Sigma, or similar methodologies.

RoleOverview

Responsibilities

• Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing. Design user interfaces for v

Experience And Skill Set Requirements

General Skills - (55%)

• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
• Managing end-to-end user research from recruiting to synthesis.
• Proficiency with design and prototyping tools
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience in designing online programs with emphasis in the emotional aspects of human experience
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
• Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
• Experience identifying design problems and devising elegant solutions
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
• Experience gathering user feedback to configure existing interfaces
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
• Experience with Figma, Canvas and similar tools

Communications Skills - (30%)

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
• Demonstrated experience within a collaborative team working at different levels.

Desirable Skills - (10%)

• Knowledge of accessibility testing
• Ability to work with Ontario Design system
• Knowledge of digital service standard.
• Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships
• Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements

Prior Public Service/OPS experience - (5%)

Note

• Onsite