Solutions Designer - CRM - Senior

Requisition ID: RQ11109

Client: Enterprise Financial Services Division – Ministry of Public and Business Service Delivery and Procurement

Assignment Type: Full-Time Contract | Onsite

Location : Toronto, Ontario

Contract Duration: May 18, 2026 – March 31, 2027

Allocation: 100%

Security Clearance: No Clearance Required

Work Schedule: Monday to Friday | 8:00 AM – 5:00 PM (excluding lunch breaks)

Position Overview

We are seeking an experienced   Senior Solutions Designer – CRM to support the design, implementation, and enhancement of enterprise CRM solutions within the Ontario Public Service environment.

The successful candidate will be responsible for designing hosting and application technology solutions aligned with client business requirements, enterprise standards, architectural best practices, accessibility standards, and operational objectives. This role requires extensive expertise in Oracle Siebel CRM and Adobe AEM technologies, user experience design, business process analysis, solution architecture, functional design, and enterprise application implementation.

The ideal consultant will work closely with business stakeholders, technical teams, architects, QA teams, and project leadership to deliver scalable, accessible, and user-centered CRM solutions for large and complex enterprise initiatives.

Requirements

Mandatory Skills & Experience

CRM & Solution Design Experience

• Minimum 7+ years of experience designing solutions with Oracle Siebel CRM.
  
• Minimum 7+ years of experience implementing Oracle Siebel CRM solutions.
  
• Minimum 7+ years of experience designing solutions with Adobe AEM technologies.
  
• Minimum 7+ years of experience implementing Adobe AEM solutions.
  
• Extensive experience designing and developing large, complex CRM applications.
  
• Experience with CRM application environments, operating systems, databases, programming languages, and communication protocols.
  

Business & Functional Design

• Experience developing:
  
• Business Design Documents
  
• Functional Requirements
  
• Non-Functional Requirements
  
• Functional Design Documents
  
• Experience developing high-level application flows aligned with business requirements.
  
• Demonstrated experience creating detailed process flows and translating workflows into software solution views.
  
• Experience developing application view visibility matrices and CRUD (Create, Read, Update, Delete) matrices.
  
• Demonstrated experience developing use cases and documenting business rules.
  
• Strong experience with business requirements analysis and documentation processes.
  

User Experience & Accessibility

• Experience designing solutions with strong focus on user experience, usability, and accessibility standards (WCAG/AODA).
  
• Experience conducting user research and usability testing.
  
• Experience developing user personas and user journey maps.
  
• Experience analyzing user feedback and implementing design improvements to address user pain points.
  
• Experience creating wireframes, screen mockups, prototypes, and high-fidelity designs using:
  
• Figma
  
• Adobe XD
  
• Strong understanding of accessibility-focused design principles and enterprise UX best practices.
  

Technology & Development Skills

• Experience with Rational Unified Process (RUP) methodologies.
  
• Experience with change management methodologies.
  
• Experience documenting:
  
• Test Strategies
  
• Test Scenarios
  
• UAT Plans
  
• QA Documentation
  
• Experience creating and updating business architecture artefacts.
  
• Experience with technical solution documentation, integrated systems design, and enterprise application performance analysis.
  
• Knowledge of security standards, recovery procedures, technical specifications, installation testing, and performance optimization.
  
• Ability to assess system performance, scalability, and feasibility for enhancements or replacement.
  

Project & Analytical Skills

• Experience planning, migrating, implementing, and sustaining large and complex system development projects.
  
• Strong conceptual and analytical skills to assess client requirements and perform cost-benefit analyses.
  
• Demonstrated ability to identify risks, evaluate solutions, and recommend improvements.
  
• Basic knowledge of project management methodologies such as PMBOK.
  
• Experience researching technology trends, emerging products, and strategic solution opportunities.
  

Communication & Soft Skills

• Strong verbal and written communication skills.
  
• Ability to develop and present innovative ideas, conceptualize solutions, and recommend improvements.
  
• Excellent interpersonal, negotiation, collaboration, and teamwork skills.
  
• Proven ability to work effectively with both business and technical teams.
  
• Demonstrated ability to work within large project teams and collaborate with multiple stakeholders.
  
• Strong analytical, problem-solving, and decision-making skills.
  
• Ability to work under pressure, manage aggressive timelines, and adapt to changing priorities.
  
• Demonstrated ability to bridge business requirements and technical implementation teams effectively.
  
• Strong track record of meeting project deadlines and delivery expectations.
  

Nice to Have Skills

• Experience with Public Sector Transfer Payment (Grant) Models.
  
• Experience ensuring corporate QA standards are followed and maintained.
  
• Experience working within Ontario Public Sector or large government environments.
  

Work Environment

• This is a fully onsite role within the Ontario Public Service environment.
  
• Resource is expected to work onsite Monday to Friday during standard business hours.
  

Additional Information

• Strong Oracle Siebel CRM and Adobe AEM experience are mandatory requirements for this engagement.