Siebel CRM Developer

Software Developer (Siebel CRM Developer) – Job Description

Work Environment

• Work Location: Onsite (Ontario Public Sector office)
  
• Schedule: Monday to Friday
  
• Hours: 7.25 hours per day between 8:00 AM and 5:00 PM (excluding lunch)
  
• Work Arrangement: 5 days onsite
  

Position Summary

We are seeking a highly experienced Software Developer (Siebel CRM Developer) to design, develop, customize, integrate, and support enterprise Siebel CRM applications within a large public sector environment. The successful candidate will work throughout the Software Development Life Cycle (SDLC), translating business and technical requirements into scalable, high-quality software solutions. This role also involves report development, system integrations, troubleshooting, production support, and collaboration with cross-functional teams.

Key Responsibilities

• Translate business and technical requirements into functional, tested software applications.
  
• Design, develop, configure, customize, and maintain Siebel CRM applications.
  
• Develop detailed technical specifications and application designs.
  
• Write, test, debug, and document application code.
  
• Perform unit testing and support system and user acceptance testing.
  
• Troubleshoot and resolve application defects and production issues.
  
• Support application implementations, migrations, upgrades, and post-production activities.
  
• Develop reports and dashboards using OBIEE and Power BI .
  
• Integrate Siebel CRM with external applications including Adobe AEM , J2EE , and other enterprise systems.
  
• Participate in technical design sessions, code reviews, and project walkthroughs.
  
• Prepare technical and user documentation.
  
• Ensure solutions comply with Accessibility for Ontarians with Disabilities Act (AODA) standards and best practices.
  
• Collaborate with business analysts, architects, QA teams, and technical stakeholders throughout the SDLC.
  

Required Qualifications

• 10+ years of experience in Siebel technical configuration, design, development, and integration .
  
• 5+ years of experience integrating Siebel with Adobe AEM , J2EE , and enterprise applications.
  
• 5+ years of experience with Siebel EIM and Siebel EAI .
  
• 3+ years of experience with Siebel IP18 configuration and development.
  
• Strong experience with:
  
• Siebel Tools
  
• Open UI
  
• Business Components
  
• Applets
  
• Views
  
• Screens
  
• Workflows
  
• Business Rules
  
• Assignment Manager
  
• Approval Manager
  
• Siebel scripting
  
• Web Templates
  
• Siebel Migration Application
  
• Experience with Siebel Open UI Architecture , including Presentation Model (PM), Physical Renderer (PR), Manifest Files, and Mapping Files.
  
• Experience integrating external applications within Siebel and exposing Siebel functionality to external systems.
  
• Demonstrated Siebel 8.x (or higher) certification is preferred.
  

Technical Skills

• Siebel CRM Development
  
• Siebel Open UI
  
• Siebel EAI/EIM
  
• Adobe AEM Integration
  
• J2EE Integration
  
• OBIEE Report Development
  
• Power BI
  
• HTML5
  
• CSS
  
• JavaScript
  
• jQuery
  
• Oracle Database
  
• SQL
  
• PL/SQL
  
• XML
  
• Oracle Data Integrator (ODI)
  
• Unix Shell Scripting
  
• SQL Performance Tuning
  
• ETL Methodologies
  
• Data Warehouse Concepts
  
• Oracle E-Business Suite Modules (GL, AR, AP, Collections, Inventory)
  
• Oracle ADF (Asset)
  

Soft Skills

• Strong written and verbal communication skills.
  
• Excellent analytical and problem-solving abilities.
  
• Ability to develop innovative technical solutions.
  
• Strong interpersonal and collaboration skills.
  
• Experience working within large, cross-functional project teams.
  
• Ability to work under tight deadlines and adapt to changing priorities.
  
• Strong organizational and documentation skills.
  

Preferred Qualifications

• Experience with Public Sector Siebel CRM modules, including:
  
• Public Sector CRM
  
• Public Sector eService
  
• Public Sector Partner Portal
  
• Contracts
  
• Lead Management
  
• Campaign Management
  
• Marketing
  
• Resource Manager
  
• Partner Management
  
• Experience with Grants Management .
  
• Knowledge of Rapid Application Development (RAD) methodologies.
  
• Experience with middleware technologies.
  
• Understanding of Information Management principles and best practices.
  
• Experience providing post-implementation production support.
  

Ideal Candidate

The ideal candidate is a senior Siebel CRM Developer with extensive experience in enterprise application development, integration, and reporting. They possess deep technical expertise in Siebel Open UI, EAI/EIM, Adobe AEM integration, and Oracle technologies, along with excellent communication, analytical, and troubleshooting skills. Experience delivering solutions within public sector environments is highly desirable.