CRM Marketing Coordinator - 12 month FTC

CRM Marketing Coordinator
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

Supports CRM planning and execution across Fanatics’ leagues and partner sites by trafficking campaigns, coordinating creative workflow, and ensuring high-quality execution from planning through deployment. This role serves as the operational and organizational connective tissue between CRM strategy, creative, operations, and business stakeholders.

WHAT YOU’LL DO:

Campaign Trafficking & Execution Responsibilities

• Own end-to-end campaign trafficking across CRM programs, ensuring campaigns move smoothly from planning through deployment using Smartsheet and/or Workfront
• Serve as primary liaison between CRM Strategy leads and CRM Operations, maintaining accurate campaign statuses (planned, in progress, ready to build, approved)
• Input, manage, and maintain all marketing campaign IDs and campaign details in Workfront
• Monitor daily campaign health and readiness across CRM, identifying stalled or at-risk campaigns and driving resolution
• Maintain and update CRM calendars with current promotions, prior-year themes, and historical references
• Proof and QA CRM emails as a final quality control layer, including content accuracy, creative continuity, suppressions, and promotional details

Creative Coordination Responsibilities

• Act as creative gatekeeper and primary workflow owner, enforcing process standards, naming conventions, and timelines (across the various creative workflows from Fanatics internal teams and creative agencies)
• Ensure integrity of creative assets adhere to our campaign naming taxonomy and organized by site/brand to ensure seamless development that is risk/error free and on time.
• Source, organize, and batch creative assets and PIDs based on league, team, and seasonal priorities
• Proactively identify creative gaps or risks and escalate early to protect timelines and quality
• Proof and QA marketing emails as a final quality control layer, including content accuracy, creative continuity, suppressions, and promotional details
• Maintain an ongoing catalog of creative and campaign history to support remails

Administrative Support

• Compile raw data into excel spreadsheets for the CRM Strategy leads to analyze for campaign performance optimization 
• Provide flexible support across the CRM team as needs arise to ensure continuity, speed, and quality of execution including administrative tasks that support the business

The anticipated annual salary range for this position is $65,000 - $85,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure : At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .