Assistant Manager, Digital Merchandising & CRM

Position

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

The Assistant Manager, Digital Merchandising & CRM at Parfums Christian Dior Canada will be responsible for the daily planning operations of the Dior.ca websites as well as the execution of CRM Omni marketing programs. This role will serve as a collaborative team member with strong communication skills, partnering with various Canada, US, and Paris teams. This role will also be responsible for problem solving quickly and creatively, with minimal supervision.

Position

E-Merchandising

• Manage setup and merchandising integration of all launch skus on 2 sites– novelties and basics ~ PIM /offline date and book price checks.
• Re-order Categories and changing Cross Sells
• Incorporate default SKU in PIM program in response to product priority
• Optimize e-merchandising based on trends, and use top pages WTD to update merchandising rules and pages
• Update Best Sellers Page across all axes, New Arrivals across all axes and on-Site Search development
• Manage all Animation Kits seasonally to ensure that launches are optimized for CA market, on 2 sites, 2 languages
• Partners with US project leads on local UAT and test plans for new features realeases – fast follows from NAM planning based on local Canadian needs
• Create and manage resolution of all Jira bug tickets related to local Dior.ca features
• Verify promo banners, promo setting up and testing in e-commerce platform
• Assist local business team with creation, set-up, testing and monitoring of Dior.ca offers, promos and product launches
• Partner with local Sr Director and US/Central digital strategy teams to develop local launch calendar and holistic strategy

CRM

• Fully integrate the automated and tactical email campaigns in Adobe in partnership with tech team + US CRM teams; including drafting versions of emails in BE FREE tool
• Update key performances with metrics i.e. Open rates, CTR, Conversion Rates and other KPI on weekly/monthly reports
• Build and launch weekly programs for SMS (Attentive platform) and Trigger Emails (Blue Core platform)
• Support on templates for Dior Connect’s CRM boutique program (monthly)
• Coordinate with US partners to localize and setup Narvar tracking emails (quarterly)
• Collaborate effectively with local and HQ stakeholders for all assigned projects.

Profile

Ideally, you would have 3-5years’ experience in a Digital Merchandising or CRM domain.

Create Passionately

Soft skills that align with our values:

• Creative & Innovative
• Initiative
• Resourceful
• Resilience

Stakeholder Management Capacity

Craft Together With Joy

• Teamwork & Collaboration
• Emotional Intelligence
• Communication & Interpersonal skills

Cultivate Triumphant Inclusivity

• Learning Agility
• Integrity
• Empathy

Commit & Act To Re-enchant The World

• Change Management
• Business Acumen
• Adaptability
• Problem Solving
• Purpose Driven Management

Hard Skills

• Proficient in Microsoft Suite (Outlook, Powerpoint, Excel, Teams, Smartsheet, etc.)
• Familiarity with platforms or quick to learn: Akeno, PIM (or similar Product Information Management system), Salesforce, Bambuser, Narvar, ServiceNow, Attentive, Blue Core, CRM platforms, GA4
• Entrepreneurial spirit, can-do attitude, curiosity, tenacity
• Ability to understand and challenge business digital needs
• Analytical skills with a data-driven mindset
• Ability to pick up new tools and processes quickly
• Strong interpersonal and organizational skills; proactive team player
• Collaboration & communication skills
• Working knowledge of project management tools (e.g Smartsheet, Asana, Monday.com)
• Experience with Jira/Confluence
• Experience with Google Analytics, Bluecore or similar Email Marketing Platforms, Payment Gateways, Performance Marketing Platforms including Google, Facebook, Instagram
• Environment experiences with a CMS: Sales Force preferred (SFRA)

Additional information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $75,000-$95,000.

Additional information for internal candidate

Êtes-vous un employé d’LVMH ? Merci de candidater sur : WORK @LVMH – Voices

Recruitment steps

RECRUITMENT STEPS

• Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have subsequent in-person interviews with the Hiring Manager, the Team Leader and a 360 Peer.
• The process outlined above is subject to change based on the company's evolving business needs.

Skills development opportunities

• Soft and Hard Skills you will develop in this role.
• Strong Communication
• Problem Solving Mind-set
• Collaboration
• Potential Career Path from this role
• Project Management & Business Analysis
• Digital Market
• CRM