Senior Manager, Forecast Delivery, Personal and Commercial Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Forecast Delivery, Personal and Commercial Operations based in Canada. In this role, you will lead the strategic development and delivery of advanced forecasting capabilities to support workforce planning and operational excellence. You will oversee forecasting products, monthly capacity reviews, and analytical deliverables that enable accurate staffing decisions and effective resource allocation. Working closely with data specialists and workforce management teams, you will drive improvements in forecast accuracy, data quality, and predictive performance. You will transform complex datasets into actionable insights, helping senior stakeholders make informed, data-driven business decisions. As a people leader, you will coach and develop a high-performing team while fostering collaboration, accountability, and continuous improvement. This opportunity combines strategic leadership, advanced analytics, and workforce optimization within a dynamic, collaborative, and performance-driven environment. Accountabilities - Lead the end-to-end delivery of next-generation forecasting products and services within Workforce Management Optimization, ensuring alignment with business priorities and operational requirements. - Collaborate with data partners and workforce management teams to deliver accurate and timely weekly and monthly forecasts, including Monthly Capacity Reviews (MCRs), quality assurance assessments, and ad hoc analytical requests. - Establish and maintain robust forecasting standards, monitoring frameworks, and reporting mechanisms to measure forecast accuracy and performance against key metrics and service-level agreements (SLAs). - Identify, evaluate, and implement forecasting model enhancements using advanced analytics techniques to improve predictive accuracy, optimize resource allocation, and strengthen business outcomes.

- Monitor historical and forecast data to identify inconsistencies, investigate root causes, coordinate corrective actions, and prevent recurring data quality issues. - Develop and maintain data governance frameworks that ensure forecasting inputs and outputs are accurate, consistent, traceable, and auditable. - Translate complex analytical findings into clear business insights, communicating forecasts, trends, risks, and recommendations to leadership and relevant stakeholders. - Lead and develop a team of forecasting professionals, fostering a high-performance culture, encouraging knowledge sharing, and supporting continuous professional growth. - Coach team members in analytical methodologies, forecasting techniques, and leadership capabilities while creating individual development plans aligned with career aspirations. - Model organizational leadership values and promote accountability, collaboration, innovation, and continuous improvement across the team. - Build strong relationships with internal partners and colleagues across Canada and internationally to ensure effective coordination and consistent delivery of forecasting solutions. Requirements: - At least 7 years of progressive leadership experience, with a demonstrated ability to influence stakeholders, build strong partnerships, and lead teams toward measurable business outcomes. - A postgraduate degree or equivalent experience in a relevant field, such as analytics, mathematics, statistics, business administration, economics, or a related discipline. - Advanced proficiency in reporting and data analysis, particularly Microsoft Excel, with the ability to develop comprehensive reports, analyze complex datasets, and communicate meaningful insights. - Proficiency in SQL and/or general-purpose programming languages such as Python to support data analysis, forecasting, and analytical problem-solving.