Revenue Operations Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Revenue Operations Manager based in Canada. We are looking for a hands-on Revenue Operations Manager to build and scale the revenue infrastructure for a new Home & Auto insurance business unit from the ground up. In this role, you will own the design and implementation of CRM systems, sales processes, reporting frameworks, and operational workflows that support customer acquisition and retention. You will serve as the primary owner of HubSpot, developing scalable system architecture, automations, integrations, and data governance practices. Working closely with Sales, Marketing, Customer Success, Finance, and Operations, you will transform evolving business needs into practical processes and actionable insights. You will also establish reliable performance metrics, improve visibility across the customer lifecycle, and ensure that system changes are adopted effectively. This is an exciting opportunity for a proactive builder who thrives in a fast-paced, remote-first environment and enjoys creating structure, driving operational excellence, and influencing business growth. Accountabilities - Revenue systems ownership: Administer, maintain, and continuously improve HubSpot CRM, including objects, properties, pipelines, workflows, automations, permissions, validation rules, and reporting. - CRM architecture and data governance: Establish scalable CRM standards covering naming conventions, property design, object associations, required fields, lifecycle stages, data quality, and duplicate record management. - System administration and support: Manage user access, permissions, provisioning, and system governance. Monitor system health, troubleshoot issues, and coordinate resolutions with vendors and technical partners.

- Customer lifecycle optimization: Design and improve lead routing, pipeline stages, lifecycle definitions, customer handoffs, and data governance processes to create a consistent and efficient customer journey. - Workflow automation and integrations: Build automations that reduce manual work and improve operational consistency. Manage integrations and data flows between HubSpot, Five9, Front, and other business systems. - Reporting and business intelligence: Develop and maintain dashboards that provide visibility into pipeline performance, conversion rates, retention, productivity, and customer activity. - Forecasting and operational planning: Support forecasting, business planning, territory analysis, customer segmentation, capacity planning, and compensation analysis through reliable data and reporting. - Data-driven decision-making: Partner with functional leaders to define key performance indicators, improve data confidence, identify emerging trends and risks, and translate analytical findings into actionable recommendations. - Cross-functional requirements gathering: Work with stakeholders to understand business needs, evaluate potential solutions, and recommend approaches that balance business impact, technical feasibility, and operational effort. - Change management and implementation: Plan, test, document, and launch system updates with clear communication and appropriate change-management support. Monitor adoption and outcomes, then refine solutions based on user feedback and business performance. - Documentation and training: Create and maintain process documentation, system guides, and training materials that help teams adopt consistent workflows and use systems effectively. - Continuous improvement: Identify friction across revenue operations, build trusted relationships with stakeholders, and deliver scalable improvements that support the new business unit and the wider revenue organization.