Agency Operations Manager

Job Responsibility:

Remote, full-time, flexible schedule. Open to Canadian residents.

About Us:

At Acclivity, we don't just think outside the box; we reimagine what's possible. As a B2B marketing agency specializing in technical and industrial markets, we transform complex concepts into innovative marketing solutions that deliver measurable results. Our fully remote team thrives on strategy, creativity, and collaboration—without sacrificing balance. We value efficiency and smart systems, so our team can focus on what really matters: making a lasting impact while enjoying life outside of work.

If you're passionate about operational excellence, optimizing workflows, and driving success across the board, we'd love to have you join us in creating an environment where work feels like more than just work.

Key Responsibilities:

• Process Optimization: Identify operational inefficiencies and implement strategies to streamline workflows, improve team collaboration, and enhance productivity.
• Project Management Oversight: Provide leadership and support across multiple client projects, ensuring they stay on track, on time, and within budget. You'll oversee timelines, budgets, and deliverables, ensuring high-quality execution.
• Budget & Financial Management: Plan, forecast, monitor, and control costs to meet financial targets. Manage invoicing and ensure project profitability.
• Staff Management: Along with the CEO & EA, support hiring, training, and staff development efforts. Supervise and provide performance feedback, ensuring the team is empowered and equipped to succeed.
• Quality Control & Compliance: Oversee quality assurance processes, ensuring products and services meet the highest standards. Stay up to date with industry regulations (GDPR, CASL, AODA/WCAG accessibility etc.) and ensure compliance.
• Cross-functional Collaboration: Work with content, analytics, PR, design, dev, social and other departments to ensure alignment on goals and processes. Collaborate to improve proprietary tools and systems that enhance team efficiency.
• Data Management & Reporting: Manage data collection for tracking operational metrics and KPIs. Analyze performance, identify areas for improvement, and report insights to leadership.
• Contractor Oversight: Manage relationships with contractors to ensure resources are available as needed.
• AI Utilization for Efficiency: Experience using AI tools (e.g., ChatGPT, Claude) to find efficiencies and optimizations in project management, client reporting, and workflow processes is an asset.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, Operations Management, or a related field (equivalent experience will be considered).
• 3+ years of experience in operations management within a marketing agency environment, preferably in B2B, digital marketing, or similar fields.
• Proven expertise in managing project profitability, budgeting, and invoicing.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• Experienced with project management tools like Asana, or similar platforms to manage workflows effectively.
• Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously in a fast-paced, client-driven environment.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with both internal teams and external clients.
• Detail-oriented, with strong organizational skills and the ability to identify and address process inefficiencies.
• Familiarity with B2B marketing tactics, technical industries, or digital advertising is a plus.
• Proactive problem-solver with a passion for driving operational improvements.

Benefits:

• Fully remote position with flexible work hours for better work-life balance.
• Collaborative and supportive team culture, with opportunities for professional growth and development.
• Equipment provided to ensure you're set up for success.
• Employer-paid benefits program after 3 months

How to Apply:

We want to hear why you're the perfect fit for this role! Please submit your resume and a cover letter detailing your interest and qualifications for the position. This is your chance to showcase your writing and communication skills—tell us more than just your career history. (And make sure it can't be mistaken for AI slop!)

In your cover letter, complete the following sentence and include specific examples from your work experience: ‘When it comes to managing a project's budget, my approach to ensuring cost control and profitability involves…'

Preference will be given to applicants who share examples of their previous work, such as project plans, workflows, or reports that demonstrate your ability to manage operations, optimize processes, and drive team success. (Redacted is fine.)

Email your application to View email address on ca.edajobs.com (remember, your email and attachments are part of your application).

All candidates moving forward will be asked to:

• Share examples of work or complete a brief task to demonstrate relevant skills.
• Participate in an email interview.
• Participate in 1-2 video call interviews (only top candidates will be invited).

We look forward to reviewing your application!

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote