Senior Manager, Revenue Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Manager, Revenue Operations based in Canada. The Senior Manager, Revenue Operations will play a strategic leadership role in strengthening the systems, processes, and data that support the organization’s go-to-market strategy. This position combines sales operations expertise, technical proficiency, and analytical thinking to improve revenue visibility and operational performance. Working closely with Sales, Marketing, Customer Success, Finance, and Operations, you will help connect the entire customer journey, from initial acquisition through deployment, expansion, and retention. You will lead complex cross-functional initiatives, develop scalable revenue processes, and build reliable forecasting and reporting capabilities. The role also involves developing a high-performing team, influencing business decisions, and driving organizational change. This is an opportunity to shape Revenue Operations within a growing, remote-first environment where collaboration, accountability, and measurable impact are highly valued. Accountabilities - Strategic Revenue Operations Leadership: Partner with go-to-market leadership to translate business objectives into clear priorities, operational roadmaps, and initiatives that improve revenue performance. - Sales Planning and Capacity Management: Design and maintain territory models, capacity plans, and headcount strategies, collaborating with relevant stakeholders on sales compensation and commission structures. - End-to-End Revenue Process Design: Develop and continuously improve scalable processes covering lead qualification, sales execution, contracting, deployment, expansion, and customer retention.

- CRM and Data Governance: Oversee the integrity and structure of go-to-market data in Salesforce, identifying opportunities to improve system architecture, automation, reporting, and data quality in collaboration with CRM specialists. - Reporting and Business Intelligence: Build and maintain sophisticated, cross-object reports and dashboards that provide leadership with timely insights into pipeline health, forecast accuracy, capacity, and operational performance. - Forecasting and Strategic Analysis: Establish the data foundations needed for forward-looking forecasting, scenario planning, whitespace analysis, and more informed business decisions. - Cross-Functional Collaboration: Align Sales, Marketing, Customer Success, Finance, and Operations around shared processes, data definitions, priorities, and measurable outcomes. - Operational Improvement: Identify and resolve process bottlenecks, automation gaps, and data inconsistencies while ensuring the revenue infrastructure scales with business complexity. - Project and Change Management: Lead complex initiatives from requirements gathering and scoping through implementation, stakeholder enablement, rollout, and adoption. - Team Leadership and Development: Establish clear goals and accountability, coach team members, provide constructive feedback, and build development and succession plans that strengthen the function over time. - Organizational Influence: Challenge assumptions, communicate data-driven recommendations, and champion new systems and ways of working across the go-to-market organization. - Continuous Improvement: Ensure Revenue Operations has the structure, technical capabilities, and operational discipline required to support current priorities and future growth. Requirements - Professional Experience: At least 7 years of experience in Revenue Operations or Sales Operations, including hands-on Salesforce administration and expertise in workflows, automation, data architecture, and complex reporting.