Staff Renewals Operations Manager
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Staff Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal.
This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements that others across the revenue organization depend on. What you'll do - Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes. - Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement. - Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each. - Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and the systems and data flows supporting customer relationship management (CRM), subscription and entitlement records, quoting, orders, billing, and reporting. Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls. - Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency. - Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning. - Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. Requests may include user migrations, de-duplication, Renewal Manager ownership changes, compensation exceptions, and Salesforce or data issues. - Raise the operating standard in your domain by documenting processes, mentoring others on how the renewal motion works, and contributing to broader Revenue Operations initiatives that need the renewals perspective.
- ...This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Renewal Operations Manager based in Canada . This role owns the operational engine that makes renewals predictable, measurable, and efficient...SuggestedFull time
- ...New Staff Professional Services Operations Manager Remote, Canada; Remote, United States Apply GitLab is the intelligent orchestration platform for DevSecOps... ...tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal...SuggestedFull timeRemote work
- ...enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and... ...or services of GitLab. An overview of this role Reports to: Manager, Renewals This is an individual-contributor, tactical role focused on timely...SuggestedFull timeContract workRemote work
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$75k - $100k per year
...Job Responsibility: Position: Senior Operations Manager Salary range: $75,000-$100,000 annually Reports to: CRO Key business partners:... ...product is delivered on time Customer satisfaction, management, renewal, and retention - oversee the onboarding process throughout...Long term contractFull timeTemporary workFreelanceImmediate startRemote work- ...This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Staff Product Manager (B2B Solutions) based in Canada. As a Staff Product Manager, you will define the vision and strategy for a growing B2B...Long term contractFull timeTemporary workRemote work
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- ...listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales and Revenue Operations Manager based in Canada. This is a high-... ...calendars, expansions, contractions, renewals, and churn. - Reconcile ARR with Finance...Full timeContract workInternshipRemote work
- ...listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Product Operations Manager based in Canada (Remote). As the... ...strategy and operations, or serving as chief of staff to a product leader. - Demonstrated...Full timeInternshipRemote work
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- ...We are looking for an experienced and results-driven Operations Manager to join our growing team. In this role, you will be responsible for overseeing daily business operations, optimizing processes, improving efficiency, and ensuring operational excellence across departments...Permanent employmentFull timeWork at officeRemote work
- ...new Home & Auto insurance business unit, and you will build the revenue engine that supports it from the ground up. As Revenue Operations Manager, you will own the 0-to-1 design and implementation of the CRM, sales processes, reporting, and operating workflows that help this...Full timeInternship
- ...: Mozilla IT is seeking a Staff Application Engineer, Salesforce... ...that runs sales and revenue operations across our enterprise product... ..., integrations, and release management. Partner effectively with... ...entitlements, delivery tracking, renewals, and finance integrations....Full timeContract workImmediate startHome office
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- ...ABAC, and ReBAC. Design, build, and evolve authentication systems and work closely with the Auth0 integration. Build and operate user management, provisioning, identity, and entitlement systems for AlphaSense’s customer base. Partner with security teams to implement...Long term contractFull time
- .... Come join us! About the Team: The User Management team owns the full identity lifecycle at... ...across the company. About the Role: This is a Staff Engineer role on the team that manages... ...with strong experience building and operating identity, authentication, or authorization...Full time
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- ...This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Operations Strategy & Insights based in Toronto, Ontario, Canada. As Manager, Operations Strategy & Insights, you will drive strategic...Full time
$338k - $413k per year
...of a partner company, which manages all applications and next steps... ...is looking for a Chief of Staff to the CEO based in Canada. The... ...help explore how AI can improve operational effectiveness and shape the... ...- 12+ years of experience in operations, business operations,...Full timeInternshipShift work- ...regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The Associate Product Operations Manager (APOM) is the delivery layer of Product Ops. That means you own your workstreams from intake to handoff, with the kind of...Full timeWork at officeWork from homeFlexible hours
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