Senior Manager, Digital Clinical Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Digital Clinical Operations based in Canada. This is an exciting opportunity to drive digital transformation and operational excellence within global clinical research. As Senior Manager, Digital Clinical Operations, you will help optimize clinical trial processes by enhancing clinical technology platforms, particularly Clinical Trial Management Systems (CTMS), and other digital solutions. You will serve as a strategic link between clinical stakeholders, IT, Development, and cross-functional teams to translate business needs into effective technology solutions. Your work will focus on improving efficiency, reducing clinical trial costs, and enabling reliable, data-driven decision-making throughout the clinical trial lifecycle. You will shape digital roadmaps, prioritize enhancements, and ensure that technology investments deliver measurable business value. This role offers the opportunity to introduce innovative approaches, streamline workflows, and improve the experience of clinical teams across global markets. Join a collaborative, science-driven environment committed to advancing clinical development and improving patient access to innovative treatments. Accountabilities - Lead the identification, analysis, and prioritization of enhancements to CTMS and other digital applications supporting clinical trial planning, study startup, execution, and closeout. - Engage with clinical stakeholders across regions and functions to gather business requirements, understand operational challenges, and establish a clear, unified vision for digital improvements. - Translate business needs into detailed functional requirements, user stories, process maps, and acceptance criteria in collaboration with Development and IT teams.

- Facilitate demand prioritization by evaluating business value, organizational objectives, implementation effort, and competing stakeholder needs while maintaining transparent communication about decisions and timelines. - Contribute to short- and long-term digital roadmaps, ensuring technology solutions align with clinical operations processes, regulatory requirements, and strategic priorities. - Participate in solution design reviews, sprint planning, software development lifecycle activities, system testing, and user acceptance testing to ensure solutions meet business expectations. - Identify opportunities to standardize, optimize, and automate workflows, developing process documentation and operating models where existing processes are unclear or inefficient. - Monitor the performance, usability, quality, and compliance of clinical technology solutions, helping troubleshoot issues and identify opportunities for continuous improvement. - Define and track measurable business outcomes for digital investments, including productivity gains, cost efficiencies, reduced manual effort, and improved clinical trial execution. - Represent clinical operations stakeholders throughout technology implementation projects, ensuring business requirements and user needs remain central to solution delivery. - Maintain and prioritize the product backlog, keeping user stories, requirements, dependencies, and delivery priorities accurate and up to date. - Build and maintain effective communication channels with end users and stakeholder champions, including dedicated SharePoint resources, training materials, and adoption initiatives. - Coordinate change management activities, including communications, training, user engagement, and adoption programs for new or enhanced systems. - Collaborate with Quality Assurance, Data Science, IT, Data Management, Supply Chain, and other relevant teams to support system documentation, lifecycle management, validated systems, and the implementation of new technologies.