Sales Operations Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sales Operations Manager based in Canada. We are seeking an experienced Sales Operations Manager to optimize sales processes, systems, and performance reporting, with a particular focus on Solutions Engineering and Solutions Architecture teams. In this remote role, you will serve as a strategic operational partner to leadership, translating business priorities into scalable workflows, data-driven decisions, and effective planning practices. You will oversee key performance indicators, pipeline engagement, proof-of-concept tracking, capacity planning, and technical-stage reporting. Working closely with Sales, Business Systems, Analytics, Finance, and other cross-functional teams, you will improve operational consistency and support revenue growth. This opportunity is ideal for a proactive professional who thrives in high-growth software environments and enjoys building processes, driving automation, and influencing stakeholders. You will have the autonomy to lead strategic projects and establish repeatable operating practices that support a distributed go-to-market organization. Accountabilities - Partner with Solutions Engineering and Solutions Architecture leadership to ensure teams have the tools, processes, reporting, and operational support needed to achieve business objectives. - Translate leadership priorities into operational plans, process improvements, system requirements, and measurable execution strategies. - Serve as the primary operational stakeholder for key go-to-market systems, including Opine and related platforms, developing deep expertise to support implementations, automation, and process enhancements. - Own reporting and key performance indicators for Solutions Engineering and Solutions Architecture, including coverage ratios, pipeline engagement, technical win rates, proof-of-concept and proof-of-value conversion rates, cycle times, influenced pipeline, and bookings.

- Design and manage workflows involving technical sales teams, including opportunity intake, team assignment, capacity-based routing, proof-of-concept tracking, and handoffs to Technical Account Management. - Maintain Salesforce data integrity by overseeing technical-stage fields, Solutions Engineer ownership, opportunity team assignments, and technical win/loss reasons. - Collaborate with Business Systems to define requirements, prioritize enhancements, test changes, and drive adoption across Salesforce, Gong, Opine, and other go-to-market tools. - Support capacity planning, headcount forecasting, and coverage modeling, ensuring alignment with territory design and annual fiscal planning. - Coordinate quota, territory, and compensation-related processes applicable to Solutions Engineering and Solutions Architecture roles. - Partner with team leadership and Enablement to improve onboarding, monitor ramp progress, and roll out operational playbooks. - Collaborate with Marketing Operations, Customer Support Operations, Finance, Analytics, and Business Systems on cross-functional initiatives affecting technical sales workflows. - Lead projects from planning through delivery, including project plans, business requirements documentation, stakeholder alignment, testing, and change management. - Identify opportunities to streamline workflows and introduce automation, including AI-enabled processes that reduce manual work for sales representatives and technical teams. - Provide insights into technical risks, proof-of-concept status, and team engagement during pipeline reviews and forecast calls, while promoting consistent forecasting practices across the broader sales organization. - Establish a structured reporting cadence, document scalable processes, and continuously improve operational accuracy and efficiency.